Learning Platform Operations Specialist

Harvard Business School Publishing Corporation; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Career development programs

Education reimbursement

Early-release Summer Fridays

Job summary

A leading educational publishing company is seeking a Learning Platform Operations Specialist in Mumbai. This full-time role involves supporting the delivery of high-quality client learning experiences, managing learning products, and providing technical support. Applicants should have 3-5 years of relevant experience and a strong background in communication and collaboration. The position requires familiarity with various tools like Microsoft Office and CRM systems, along with a proactive approach to problem-solving and team involvement.

Qualifications

• 3-5 years’ experience in sales, consulting, publishing, educational technology, technical support, or client success.
• Proficient in personal computers and mobile devices.
• Experience with web-based applications and interactive learning tools.

Responsibilities

• Provide support for learning portal set-up and configuration.
• Become an expert in program delivery platform.
• Coordinate with colleagues on client needs.

Skills

Familiarity with Microsoft Office Suite

Ability to communicate technical information

Adaptability to shifting priorities

Strong written and verbal communication

Education

Minimum of a three/four-year degree

Tools

CRM systems (Salesforce or Zendesk)

Learning management systems

D2L Brightspace

Splunk

Job description

Learning Platform Operations Specialist page is loaded## Learning Platform Operations Specialistlocations: India Gurugram: India Mumbaitime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR260053(HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you!**The opportunity****Learning Platform Operations Specialist** supports the delivery of high-quality client learning experiences by configuring and managing learning products and programs. This role also provides Tier 1 technical support, training, documentation, and quality control. The position will require close collaboration with cross-functional teams to meet client needs. Experience with the D2L Brightspace platform and basic HTML is a plus. Success in this role is driven by attention to detail, initiative, clear communication, and a willingness to support team members to achieve exceptional client outcomes.**Key Responsibilities**:* Provide support to client teams in delivery of first-class learning experiences for clients, including, but not limited to, learning portal set-up and configuration, portal training, documentation, Tier 1 technical support, and quality control.* Become an expert in the workings and use of our program delivery platform.* Coordinate with other HBP colleagues (e.g., Client Success, Technical Support, etc.) to execute on client portal needs and deliverables.* Confer with team members and other HBP colleagues on developing portal building processes, best practices, documentation, and supporting materials.* Aim to continually improve team processes and procedures; follow and reinforce accepted processes.* Participate in team meetings by communicating updates, sharing feedback, offering new ideas, communicating challenges, etc.* Be proactive about looking for risks and mistakes/errors before they happen, as well as opportunities for improvement, and be bold in raising them.* Use HBP systems and tools to support knowledge management, data gathering, financial analyses, and product delivery, including workload management and time tracking.* Initiate action to accomplish work goals and achieve results beyond what is required.* Provide back-up to support to other team members as needed.The position will work US Eastern Time business hours.**Requirements:*** Familiarity with Microsoft Office Suite (Word, Excel, Teams), CRM and ticketing systems (such as Salesforce or Zendesk), Splunk, and/or learning management systems.* Ability to clearly and confidently communicate basic technical information to non-technical users, while working collaboratively with internal teams to resolve client issues.* Demonstrated ability to adapt quickly to shifting priorities, new tools, and evolving client needs in a fast-paced environment.* Proficient in the use of personal computers, mobile devices, web-based applications, and interactive learning tools.* Strong written and verbal communication skills, with a focus on delivering professional, client-centered support and collaborating effectively with cross-functional teams.**Experience and Education*** 3-5 Years’ experience in any of the related fields; sales, consulting, publishing, educational technology, technical support, product support or client success* A minimum of a three/four-year degree from an accredited institution of higher education**What we offer**As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays!HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Three businesses. One team. Enterprise or market group role, you’ll collaborate on a broad scale.We are a global, dynamic organization with a culture that is anchored in high standards, integrity, and respect for all.Our vision is a future where everyone recognizes, values, and leverages diversity and inclusivity—in all forms—to create and nourish work environments where all employees can thrive, and we benefit from the power of difference.We are constantly discovering—new markets, new technologies, and media platforms, new groundbreaking ideas. At Harvard Business Publishing, our people are intellectually curious and excited about their work.Explore our benefits and more.