Learning Content Program Coordinator

Cornerstone OnDemand; Pune District; Híbrido; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Cornerstone OnDemand in Pune (hybrid) is seeking a Learning Content Program Coordinator to manage LMS content, localization, and communications for certification programs. You will ensure accurate asset setup, exam prep resources, and learner-focused materials while coordinating across teams and channels.

You will influence content quality, localization accuracy, and automation adoption to deliver a high-value certification experience. This role emphasizes collaboration and process improvement.

Formación

• Experience with LMS content administration and learner-facing content management.
• Strong organizational skills and attention to detail.
• Experience in customer or partner-facing support roles.
• Ability to manage multiple priorities and meet deadlines.
• Strong communication skills and cross-functional collaboration.
• Experience with localization workflows and machine translation.
• Familiarity with AI-enabled automation is a plus.

Responsabilidades

• Create, update, and maintain candidate-facing materials and exam prep resources.
• Manage learner-facing content structure within the LMS and ensure accessibility.
• Support revenue operations activities related to program requirements.
• Serve as a primary contact for certification inquiries and resolve issues.
• Own candidate communications for program changes and launches.
• Draft and distribute announcements across all channels.
• Maintain a communications calendar aligned to product releases.
• Coordinate localization of materials into required languages; oversee translation workflows.
• Maintain records and documentation related to content administration.
• Collaborate with cross-functional teams to support program goals.
• Build and maintain a library of knowledge articles to handle inquiries.
• Monitor self-service deflection rates and update knowledge base.
• Identify, test, and implement AI-enabled automation for routine work.
• Draft status emails and standard responses with AI assistance and human review.

Conocimientos

LMS content administration

Learner-facing content management

Localization workflows

Multi-channel communications

AI-assisted tools awareness

Project coordination

Documentation excellence

Descripción del empleo

Learning Content Program Coordinator

Office Based, Pune Office

Certification Program/LMS (Learning Systems) Content Coordinator| Hyderabad or Pune | Hybrid

About Cornerstone

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

About The Role

The Certification Program Coordinator supports the day-to-day operational and administrative work of the Cornerstone Certification Program, including certification asset creation and maintenance, LMS content administration, revenue operations support, and customer-facing certification support. You help give candidates, customers, partners, and employees a high-quality certification experience. As the program expands, you will also play a key part in content localization initiatives that are expected to significantly increase the number of assets to manage

In This Role You Will

• Create, update, and maintain candidate-facing certification support materials, including study guides, exercises, and exam preparation resources, in alignment with exam blueprints and content direction from the Instructional Designer (Assessment Programs).
• Manage learner-facing content structure and administration within the LMS, ensuring certification content is accurately configured, accessible, and delivers a positive candidate experience.
• Support revenue operations activities related to partner and customer program requirements, ensuring certification offerings are accurately represented and operationally sound.
• Serve as a primary point of contact for certification-related inquiries from customers, partners, and employees, resolving issues efficiently and escalating complex cases as appropriate.
• Own candidate-facing communications for all certification program changes, including new credential launches, exam retirements, version updates, and grandfathering policies.
• Draft and distribute announcements across all active candidate channels: Cornerstone Community, email, ServiceNow, Cornerstone U, and Galaxy, ensuring every channel is updated simultaneously and no channel is missed.
• Maintain a communications calendar aligned to the product release schedule so candidates receive advance notice before changes take effect.
• Partner with the Certification Team Lead to ensure change communications are approved, accurate, and consistent with program branding before distribution.
• Coordinate localization of candidate-facing materials into all required languages; manage machine translation workflows and oversee human post-editing to ensure accuracy and consistency before publication.
• Maintain accurate records and documentation related to content administration, asset management, and support workflows.
• Partner with the Certification Platforms Specialist, the Instructional Designer (Assessment Programs), and the broader team to ensure operational activities support program goals and deliver a seamless certification experience.
• Build and maintain a library of knowledge articles covering common candidate inquiries (exam eligibility, scheduling, results, renewals, voucher redemption); use AI-assisted authoring tools to draft and update articles and configure automated responses that deflect routine tickets without human intervention.
• Monitor self-service deflection rates and update the knowledge base when new inquiry types emerge or program content changes.
• Identify, test, and implement AI-enabled automation for routine operational work; measure impact and retire unnecessary manual processes.
• Draft status emails, record updates, and standard responses with AI assistance, with human review before anything reaches a customer or partner and recommend retiring manual steps once automation is in place.
• Continuously maps the routine and repeatable tasks within this role, identifies automation opportunities using AI and workflow tools, proposes and implements solutions, and measures whether the automation delivers the expected time and quality improvement.
• Perform other duties as assigned.

What Success Looks Like

• Support responsiveness: First response to certification inquiries within 1 business day and 85% resolved within 3 business days.
• Content currency: 100% of candidate-facing materials aligned to the current product within 3 weeks of each major Cornerstone release.
• Record accuracy: Certification program and content administration records at 99% or higher accuracy, with errors corrected within 5 business days.
• Coordinate localization of candidate-facing materials into all required languages; manage machine translation workflows and oversee human post-editing to ensure accuracy and consistency before publication.
• AI transformation: Baseline hours spent on status emails, record updates, and standard responses measured in the first 90 days, then reduced by 30% within 12 months, with review controls maintained.
• Voucher redemption accuracy: 100% of redeemed vouchers reconcile to the correct partner tier and exam record with zero revenue discrepancy per reporting period.
• All candidate-facing channels (Community, email, ServiceNow, Cornerstone U, Galaxy) are updated within a maximum of 1 business day of any program change, with no channel more than 3 days behind any other.

You Have Got What It Takes, If You Have

• Experience with LMS content administration and learner-facing content management.
• Strong organizational skills and attention to detail in managing program assets and documentation.
• Experience in customer or partner-facing support roles.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong communication skills and ability to work cross-functionally.
• Ability to evaluate AI outputs and apply sound judgment about when a human must decide.
• Experience managing communications across multiple digital channels (email, community platforms, support portals, learning portals).
• Experience with localization workflows including machine translation tools and human post-editing processes; able to assess translation quality without necessarily being fluent in the target language.

Preferred Experience

• Familiarity with revenue operations processes or program administration.
• Experience with content localization or translation coordination.
• Experience using AI or workflow tools to automate routine administrative work.

How You Work

• Customer obsessed: Start with the learner’s and the account’s problem, not the tool.
• Innovate and transform: Challenge the status quo and retire systems and processes that do not earn their place.
• Proactive leadership: See problems and act before being asked.
• Get it done: Ship, measure and iterate.
• Forward looking: Plan for where technology and the business are going.
• AI native: Use AI daily to rethink work, not just accelerate it.
• Get uncomfortable to succeed: Take on hard, ambiguous problems and stay with them.

Our Culture

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now - is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone - anywhere - to learn, grow and advance. To be better tomorrow than they are today.

Who We Are

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

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