Lead Technical Product Engineer

Delta Air Lines; Bengaluru; On-site; INR 3,600,000 - 5,600,000; Full time

Job summary

Delta Air Lines seeks a Technical Product Engineer - AWS SRE to define and drive reliability-focused products in an AI-first enterprise. You will partner with application teams, cloud architects, SREs, and security to identify gaps, craft roadmaps, and deliver scalable solutions that reduce toil and improve observability.

You will lead platform innovations, craft AI-enabled incident intelligence and SRE platforms, and mentor teams on product thinking while aligning with business goals and

Qualifications

• Bachelor's degree in computer science, engineering, information systems, business technology, or a related field.
• 7+ years of experience in technology, cloud engineering, product management, SRE, DevOps, or platform engineering.
• Experience defining and delivering enterprise technology products.
• Strong understanding of AWS cloud services and cloud operating models.
• Experience writing technical user stories and managing roadmaps, backlogs, and product prioritization.
• Proven ability to influence across multiple organizations.
• Strong analytical and problem-solving skills.

Responsibilities

• Define and maintain the AWS SRE product strategy and roadmap with AI-first principles.
• Identify opportunities for automation, self-service, resiliency, observability, governance, and operational efficiency.
• Lead product initiatives from ideation through implementation and adoption.
• Develop business cases, requirements, epics, features, and user stories.
• Coordinate development, testing, rollout, training, and adoption activities.
• Mentor teams and drive reliability transformation.
• Communicate strategy and progress to senior leadership.

Skills

AWS knowledge

Product management

SRE

DevOps

Platform engineering

Leadership

Communication skills

Analytical skills

Education

Bachelor's degree in CS/Engineering/IS/Business Tech

Tools

Dynatrace

CloudWatch

Grafana

Splunk

OpenTelemetry

Job description

The Technical Product Engineer - AWS SRE serves as the strategic product and technical leader responsible for defining, prioritizing, and driving the development of AWS-based reliability engineering products, platforms, and automation capabilities that improve operational excellence across the enterprise in an AI-first environment where human judgment and AI-assisted decision-making collaborate. This role combines foundational technical expertise with product leadership, while partnering with application teams, cloud architects, SRE engineers, platform teams, security organizations, and business leaders to identify reliability gaps, define product roadmaps, and deliver scalable solutions that reduce operational toil, enhance resiliency, improve observability, and accelerate cloud adoption. A successful candidate will possess strong AWS knowledge, excellent communication skills, product management expertise, and the ability to design products where autonomous operations are trustworthy, explainable, and safe.

The core responsibilities for the job include the following:

Product Strategy and Vision:

• Define and maintain the AWS SRE product strategy and roadmap with AI-first principles.
• Identify where automation is safe, where human judgment is required, and how to build trust in autonomous systems.
• Identify enterprise reliability challenges and transform them into scalable products and platform capabilities.
• Conduct stakeholder interviews and gather requirements from application teams, cloud engineering teams, operations teams, and leadership.
• Prioritize product investments based on business value, operational impact, risk reduction, engineering efficiency, and AI adoption readiness.
• Establish product success metrics and KPIs, AI trust metrics.
• Establish organizational reliability engineering standards and best practices.
• Lead long-term platform roadmap evolution (3-5 year vision).
• Mentor teams and technical leads on product thinking.

AWS SRE Platform Innovation:

• Identify opportunities for automation, self-service, resiliency, observability, governance, and operational efficiency.
• Define new AWS SRE products such as SLO/SLI management platforms, AI-driven incident intelligence and anomaly detection platforms, reliability scorecards, observability accelerators, incident intelligence platforms, cloud governance services, chaos engineering frameworks, resiliency assessment tools, and self-service automation platforms.
• Translate engineering challenges into reusable enterprise solutions.
• Define platform extensibility and integration patterns for ecosystem growth.
• Design products where AI recommendations are auditable and explainable.

Product Delivery Leadership:

• Lead product initiatives from ideation through implementation and adoption while managing the human and AI collaboration model.
• Develop business cases, requirements, epics, features, and user stories.
• Work closely with architects and engineering teams to ensure alignment between product vision and technical implementation.
• Coordinate development, testing, rollout, training, and adoption activities.
• Manage product backlog and delivery priorities.
• Establish product delivery processes and quality standards for teams.

Stakeholder Engagement and Communication:

• Act as the primary liaison between engineering teams, business stakeholders, and executive leadership.
• Facilitate workshops, roadmap discussions, architecture reviews, and product demonstrations.
• Communicate product strategy, investment priorities, risks, and progress to senior leadership.
• Develop executive-level presentations and status updates.
• Present strategic product direction to senior leadership.
• Establish thought leadership in reliability engineering within the industry.
• Influence cross-organizational strategic initiatives.

Reliability Transformation:

• Promote AI-first reliability best practices throughout the organization.
• Partner with development teams to improve operational readiness and reliability maturity.
• Help establish standards related to SLOs and SLIs.
• Drive adoption of AWS native capabilities and cloud best practices.

Mentorship and Organizational Influence:

• Mentor application teams on product adoption strategies and reliability engineering concepts.
• Coach engineering partners on customer-centric product thinking.

Requirements:

• Bachelor's degree in computer science, engineering, information systems, business technology, or a related field.
• 7+ years of experience in technology, cloud engineering, product management, SRE, DevOps, or platform engineering.
• Experience defining and delivering enterprise technology products.
• Strong understanding of AWS cloud services and cloud operating models.
• Experience writing technical user stories and managing roadmaps, backlogs, and product prioritization.
• Proven ability to influence across multiple organizations.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Experience supporting AWS cloud transformation initiatives with a focus on reliability.
• Familiarity with Agile, Scrum, and product management methodologies.
• Experience with observability tools such as Dynatrace, CloudWatch, Grafana, Splunk, or OpenTelemetry.
• Experience creating business cases and securing funding for strategic initiatives.
• Experience with data analytics for exec-level reporting.