Lead System Engineer

Tiger Analytics; Chennai District; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Tiger Analytics in India is seeking an experienced ETL Operations Team Lead to manage production support within our offshore delivery setup. The ideal candidate will blend deep ETL expertise with strong leadership and stakeholder management to ensure reliable data pipelines and on-time delivery.

You will lead a team of ETL support engineers, optimize Snowflake, Informatica, SQL, and Unix-based workflows, and drive automation to reduce manual interventions.

Qualifications

• 8+ years of experience with at least 3 years as a Team Lead in production support or ETL operations.
• Hands-on L2/L3 production support experience required.
• Strong knowledge of Snowflake, SQL, Unix, and Informatica.
• Proven track record in automation initiatives and process optimization.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Excellent stakeholder management and leadership abilities.

Responsibilities

• Act as primary liaison between business stakeholders and ETL operations team.
• Oversee daily production support activities and meet SLAs.
• Lead and mentor a team of ETL support engineers.
• Manage and optimize ETL workflows for reliability and scalability.
• Drive automation initiatives to reduce manual tasks.
• Handle incident and problem management with root-cause analysis.

Skills

Stakeholder Management

Delivery & Operational Management

Team Leadership

ETL Operations

Automation & Optimization

Incident & Problem Management

Soft Skills

L2/L3 Production Support

Snowflake

SQL

Unix

Informatica

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Snowflake

Informatica

SQL

Unix

Job description

We are seeking an experienced ETL Operations Team Lead to manage production support activities within our Offshore Development Center (ODC). The ideal candidate will combine strong technical expertise with proven leadership and stakeholder management skills to ensure seamless delivery and operational excellence.

• Stakeholder Management: Act as the primary liaison between business stakeholders and the ETL operations team, ensuring clear communication and alignment on priorities.
• Delivery & Operational Management: Oversee daily production support activities, ensuring SLAs are met and incidents are resolved promptly.
• Team Leadership: Lead and mentor a team of ETL support engineers, fostering collaboration, accountability, and continuous improvement.
• ETL Operations: Manage and optimize ETL workflows, ensuring data pipelines are efficient, reliable, and scalable.
• Automation & Optimization: Drive initiatives to automate repetitive tasks, improve system performance, and reduce manual intervention.
• Incident & Problem Management: Handle escalations, root cause analysis, and long‑term fixes for recurring issues.

Skills and Expertise:

• Overall 8+ Years of experience and a minimum of 3 years as a Team Lead in production support or ETL operations.
• Strong L2/L3 support; hands‑on experience is required
• Technical Expertise:
• Snowflake – Data warehousing and query optimization
• SQL – Strong query writing and performance tuning
• Unix – Shell scripting and system operations
• Informatica – ETL workflows, optimization, automation, and support
• Soft Skills: Strong communication, problem‑solving, and decision‑making abilities.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven track record in ETL production support and team management.
• Experience in automation initiatives and process optimization.