Lead Solutions Engineer- Delhi-Razorpay-3-5 - TimesJobs.com

Razorpay; Delhi; On-site; INR 10,00,000 - 20,00,000; Full time

Job summary

A leading fintech company in Delhi seeks a skilled professional to manage merchant queries and improve merchant experiences. The role requires 3.5+ years in fintech, strong communication, and stakeholder management skills. Join us to influence the future of digital banking in India.

Qualifications

• 3.5+ years in Fintech or related field.
• Ability to work with multiple stakeholder teams.
• Good communication skills essential.

Responsibilities

• Work on merchant queries from Integrations perspective.
• Prepare data for team OKRs and metrics.
• Unblock team on escalations and drive them to closure.

Skills

Communication skills

Stakeholder management skills

Tech and product knowledge

Job description

Job Description

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission to enable frictionless banking and payments experiences for businesses of all shapes and sizes. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we\'ve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Roles and Responsibilities:

• Work on merchant queries from Integrations POV with all SLAs inline
• Preparing data for Team OKRs and metrics - for Team reviews (For reviews with BU leaders and Staff meetings)
• Maintaining DRs monthly OKRs and creating visibility to the same with leaders
• Daily stand ups
• Unblocking team on escalations and drive them to closure
• Run the ticket queues and identify process corrections
• Drive initiatives to improve merchant/Dev experience and reduce Service volume

Mandatory skills:

• 3.5 years in Fintech or any other related field
• Good communication skills
• Ability to work with multiple stakeholder teams
• Good tech and product knowledge - preferably Fintech
• Stakeholder management skills

Equal Employment Opportunity: Razorpay believes in and follows an equal employment opportunity policy that doesn\'t discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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