Lead Software Engineer - SMAX

Societe Generale SA; Bengaluru; On-site; INR 1,600,000 - 2,600,000; Full time

Job summary

Societe Generale SA seeks a Senior SMAX Specialist to own the OpenText SMAX platform, oversee architecture, development and operations, and drive continuous improvement. You will lead integrations, automations, and complex incident resolution while aligning with ITSM processes and enterprise standards.

You will collaborate with architects, security teams, and product owners, delivering secure, maintainable solutions that reduce external vendor dependency and ensure production stability.

Qualifications

• Experience with enterprise ITSM platforms (prefer OpenText SMAX) or similar (ServiceNow/BMC Helix).
• Design and implement workflows, business rules, forms, SLAs, and notifications.
• Experience with REST API integrations, data models, and CMDB operations.
• ITIL process knowledge: Incident, Change, Release, Knowledge Management, and Service Catalog.
• Ability to translate business requirements into technical specs and provide technical leadership.
• Ability to resolve operational incidents and provide technical support for critical enterprise apps.
• Ability to document technical procedures and maintain knowledge bases.

Responsibilities

• Platform ownership: technical design and configuration of SMAX; architecture design for new solutions; backlog and technical debt management.
• Develop and configure workflows, business rules, forms, and custom entities; implement automations and notifications.
• Design REST API integrations and connections with Azure Automation, IAM, CMDB, Logman, and DWH; diagnose integration issues.
• Oversee release governance: DEV/TEST/PROD, upgrades, patch management; coordinate releases and change management.
• Collaborate with architects, security, and audit teams; provide technical leadership to junior staff.

Skills

OpenText SMAX Platform Expert

Integrations & APIs

Data Model & CMDB

ITSM Processes

Automation

SQL & Data Management

Job description

## Responsibilities****Senior SMAX Specialist / Solution Engineer********Role Overview****The Senior SMAX Specialist / Solution Engineer is responsible for the technical ownership, architecture, development, operational stability, and continuous evolution of the OpenText SMAX platform. The role designs and implements new functionalities, integrations, and automations; ensures quality across configuration, testing, deployment, and operations; and supports the Product Owner with technical analysis and backlog prioritization. The specialist is expected to work independently, reduce dependency on the external vendor, and ensure that SMAX development remains aligned with Komerční banka’s ITSM processes, architecture standards, and operational requirements.The role serves as the key internal technical authority for SMAX and is accountable for ensuring that platform changes are feasible, maintainable, secure, and operationally sustainable before they are delivered into production.****Key Responsibilities******Platform ownership**· Responsibility for the technical design and configuration of SMAX· Design of the architecture for new solutions· Management of the technical backlog· Management of technical debt**Development and configuration**· Configuration of workflows, business rules, and forms· Design and implementation of custom entities· Creation of automations· Management of notifications and SLA logic· Analysis and resolution of complex incidents**Integration**· Design of REST API integrations· Integration with Azure Automation· Integration with IAM, CMDB, Logman, DWH, and other systems· Diagnosis of integration issues**Release management**· Review of changes· Dev/Test/Prod governance· Coordination of release activities· Support during upgrades and patch management**Stakeholder management**· Consultation with architects· Collaboration with security and audit teams· Technical leadership of junior team members****Must-Have Technical Skills**** OpenText SMAX Platform ExpertIntegrace a APIData Model a CMDBITSM ProcesyAutomatizationSQL a data managementRelease & Configuration ManagementAnalytical skills****Required Experience****· Experience with the implementation, configuration, or administration of an enterprise ITSM/ESM platform, preferably OpenText SMAX, or alternatively ServiceNow, BMC Helix, Ivanti, or a similar solution.· Experience with the design and implementation of workflows, business rules, forms, approval processes, SLAs, and notification mechanisms.· Experience with the design, implementation, and operation of integrations through REST APIs, including the analysis and resolution of integration issues.· Experience with the administration and development of CMDB, data models, and relationships between configuration items (CIs).· Experience with the implementation and support of ITIL processes, especially Incident Management, Request Fulfillment, Problem Management, Change Management, Release Management, and Knowledge Management.· Ability to independently analyze business requirements, prepare functional and technical specifications, and design target solutions including impacts on processes, data, and integrations.· Experience with resolving operational incidents, problem management, and technical support for critical enterprise applications.· Ability to create and maintain technical documentation, operational procedures, and a knowledge base. ****Nice-to-Have Skills****· ServiceNow· OpenText Service Manager· Connect-It· Azure DevOps· Power BI· Enterprise architektura· Bank environment· Security a IAM integration****Target Skill Matrix******Capability****Expected Level****Comments**OpenText SMAX Platform ExpertExpert· configuration of objects and entities in SMAX· workflow design and adjustments· business rules· forms and layouts· SLAs and notifications· service catalog· knowledge management· approval workflows· resolver groups and role modelIntegrations and APIsAdvanced -> ExpertMust be able to:· design integration solutions· analyze integration errors· read technical API documentation· communicate with integration teamsData Model and CMDBAdvancedMust be able to:· design the data model· manage the CI structure· define relationships between CIs· analyze the impact of changes in the CMDB· address data quality issuesITSM ProcessesExpertPractical knowledge of:· Incident Management· Request Fulfillment· Problem Management· Change Management· Release Management· Knowledge Management· Service CatalogSQL and Data HandlingAdvancedMust be able to:· read SQL queries· create basic SQL queries· analyze data anomalies· prepare inputs for reporting· perform data checks after releaseAutomationAdvancedShould be able to identify processes suitable for automation and design their implementation.Release & Configuration ManagementAdvancedMust be able to handle:· work across DEV/TEST/REF/PROD environments· Dev2Prod deployments· release governance· smoke testing· rollback scenarios· patch managementAnalytical SkillsExpertMust be able to:· translate business requirements into a technical design· prepare technical specifications· estimate the complexity of changes****Vendor Screening Guidance****The candidate must demonstrate senior-level experience in implementing, configuring, operating, and further developing an enterprise ITSM platform, preferably OpenText SMAX, or alternatively ServiceNow or a similar solution. The screening should verify hands-on capability in workflow design, business rules, service catalog configuration, CMDB, automations, REST API integrations, data models, and release management across DEV/TEST/PROD environments. The candidate must be able to analyze and resolve complex operational and integration issues, translate business requirements into maintainable technical solutions, prepare functional and technical specifications, and provide technical leadership to other team members. A strong candidate should show the ability to take end-to-end responsibility for SMAX operation and development while reducing dependency on the external vendor.## Profile required****Must-Have Technical Skills**** OpenText SMAX Platform ExpertIntegrace a APIData Model a CMDBITSM ProcesyAutomatizationSQL a data management## Why join us*“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.*## Business insight**At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!****Still hesitating?****You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.****We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.**We are an **equal opportunities employer** and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and **promoting all talents**, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.