Lead Software Engineer/Architect- ServiceNow

H&M; Bengaluru; On-site; INR 4,500,000 - 7,000,000; Full time

Benefits offered by this job

Staff discount card

Job summary

H&M Group seeks a highly skilled ServiceNow Platform Owner to provide end-to-end design leadership across our digital ecosystem. You will govern architecture for automation, integration, and platform engineering with a focus on strengthening ServiceNow as a core enterprise platform and driving cross-team collaboration.

You will act as a technical leader, applying hands-on expertise across DevOps, performance monitoring, scalable design, and multi-domain engineering to uplift our engineering

Qualifications

• 12+ years in software engineering, enterprise architecture, or platform engineering.
• Strong expertise in ServiceNow, cloud platforms, APIs, and distributed systems.
• Broad knowledge across frontend, backend, mobile, infrastructure, and DevOps.

Responsibilities

• Architectural strategy & technical leadership across the digital ecosystem.
• Own the ServiceNow platform design, governance, and integration patterns.
• Strengthen DevOps maturity with CI/CD pipelines, observability, and reliability practices.
• Drive scalable, cost-optimized enterprise architectures and multi-domain engineering initiatives.
• Oversee release, change, and incident processes to ensure stable delivery.

Skills

ServiceNow

Enterprise architecture

Platform engineering

Cloud platforms

APIs

DevOps

Observability

Distributed systems

Leadership

Mentoring

Tools

ServiceNow

CI/CD

Job description

H&M Group is seeking a highly skilled and forward‑thinking ServiceNow Platform Owner to provide end‑to‑end design leadership across our digital ecosystem. In this role, you will shape and govern the architecture for automation, integration, and platform engineering capabilities — with a particular focus on strengthening ServiceNow as a core enterprise platform, driving cross‑team collaboration, and uplifting our engineering foundations.

You will act as a technical leader, bringing a holistic understanding of H&M’s technical landscape and applying deep hands‑on expertise across DevOps, performance monitoring, scalable design, and multi-domain engineering, reflecting the expectations placed on H&M’s lead‑level engineers.

Key Responsibilities

Architectural Strategy & Technical Leadership

• Develop the long‑term architectural roadmap aligned with H&M’s enterprise strategy.
• Set architectural standards, patterns, and guardrails for scalable delivery and lead solution design for initiatives spanning multiple domains.
• Guide technical decisions across teams and mentor engineers and architects.

ServiceNow Platform Ownership

• Design enterprise‑grade automations and workflows.
• Standardize engineering practices across CI/CD, testing, modular architecture, and governance.
• Integrate ServiceNow with cloud, data, and application platforms using scalable API and event‑driven designs.

Engineering Foundations & Platform Excellence

• Drive secure, resilient, and high‑performing engineering practices.
• Strengthen DevOps maturity through CI/CD pipelines, observability, and operational readiness.
• Promote cost‑optimized architecture and efficient use of cloud resources.

Performance, Security & Operations

• Embed performance, security, and reliability requirements into designs.
• Oversee release, change, and incident processes to ensure stable delivery.
• Evaluate and introduce emerging technologies to strengthen H&M’s digital ecosystem.

WHO YOU’LL WORK WITH

At H&M group, you will be the part of the Business Automation Platform under Global Tech Services team. We are committed to enabling momentum across the work, building smart and simple automations that augment our colleagues to make better decisions, and scaling solutions that create lasting business impact. Our focus area will be to improve user experience, platform & data, and automation & optimization.

WHO YOU ARE

We are looking for people with:

• 12+ years in software engineering, enterprise architecture, or platform engineering.
• Strong expertise in ServiceNow, cloud platforms, APIs, and distributed systems.
• Broad knowledge across frontend, backend, mobile, infrastructure, and DevOps.
• Proven ability to design scalable systems and deliver high‑impact platform solutions.

NICE TO HAVE

• ServiceNow CIS–Data Foundations (CMDB & CSDM) certification.
• Experience building custom applications and API integrations.
• Strong ownership mindset, collaborative approach, and comfort with ambiguity.
• Passion for continuous improvement and enabling teams through better architecture.

WHY YOU’LL LOVE WORKING HERE

At H&M, we are proud to be a vibrant and welcoming company. We offer all our employees at H&M attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, useable on all our H&M brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application