Lead Site Reliability Engineer, Incident Management

QLYS_IN Qualys Security TechServices Private Ltd.; Pune District; Hybrid; INR 2,500,000 - 6,000,000; Full time

Job summary

Qualys, Inc. is seeking a Lead Site Reliability Engineer – Incident Management to provide technical leadership for production reliability, incident response, automation, and operational excellence across the global SaaS platform.

You will partner with Engineering, Infrastructure, DevOps, Cloud Operations, Database Engineering, Security, Product Engineering, Customer Support, and Executive Leadership to drive reliability strategy and a culture of automation.

Qualifications

• Bachelor's degree or equivalent.
• 8–12+ years in SRE/Production Operations.
• Strong Linux, Kubernetes, Cloud, Networking and Databases.
• Expertise in Python, Go, Bash or Java.
• Experience leading major incidents and mentoring engineers.
• Excellent communication and leadership skills.

Responsibilities

• Lead enterprise-wide critical incident response and serve as Incident Commander.
• Own end-to-end restoration strategy for complex production outages.
• Drive executive communications and customer-impact assessments.
• Lead root cause analysis and systemic reliability improvements.
• Design self-healing platforms and automation.
• Improve observability, SLOs, SLIs, and error budgets.
• Reduce MTTD and MTTR through engineering improvements.
• Lead capacity planning and operational readiness.
• Review architecture for reliability and scalability.

Skills

Linux

Kubernetes

Cloud

Networking

Databases

Python

Go

Bash

Java

Education

Bachelor's degree or equivalent

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

THE OPPORTUNITY

The Lead Site Reliability Engineer – Incident Management provides technical leadership for production reliability, major incident management, automation, and operational excellence across Qualys' global SaaS platform.

WHERE THIS ROLE SITS

Partners with Engineering, Infrastructure, DevOps, Cloud Operations, Database Engineering, Security, Product Engineering, Customer Support, and Executive Leadership.

RESPONSIBILITIES

Reliability & Incident Management

• Lead enterprise-wide critical incident response and serve as Incident Commander.
• Own end-to-end restoration strategy for complex production outages.
• Drive executive communications and customer-impact assessments.
• Lead root cause analysis and systemic reliability improvements.

Reliability Engineering & Automation

• Design self-healing platforms and automation.
• Improve observability, SLOs, SLIs, and error budgets.
• Reduce MTTD and MTTR through engineering improvements.

Operational Excellence

• Lead capacity planning and operational readiness.
• Review architecture for reliability and scalability.
• Drive cross-functional operational standards.

Leadership & Collaboration

• Mentor Senior and Lead SREs.
• Drive SRE strategy and reliability roadmap.
• Influence engineering priorities and reliability culture.

WHAT GOOD LOOKS LIKE

• Drives measurable improvements in availability and resiliency.
• Builds a culture of automation and operational excellence.
• Leads major incidents with confidence.
• Influences engineering decisions across organizations.

DISTINGUISHING EXPECTATION

• Enterprise-wide reliability improvements
• Reduction in critical incidents
• Higher automation adoption
• Leadership across SRE organization

REQUIRED QUALIFICATIONS

• Bachelor's degree or equivalent.
• 8–12+ years in SRE/Production Operations.
• Strong Linux, Kubernetes, Cloud, Networking and Databases.
• Expertise in Python, Go, Bash or Java.
• Experience leading major incidents and mentoring engineers.
• Excellent communication and leadership skills.

PREFERRED QUALIFICATIONS

• Large-scale SaaS experience
• Multi-cloud expertise
• Chaos Engineering
• Cloud/Kubernetes certifications
• ITIL certification

WORK ENVIRONMENT

• Full-time
• 24x7 production support
• On-call leadership
• Hybrid/Remote
• Cross-functional collaboration

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.