Lead Site Reliability Engineer

Disney Experiences; Bengaluru; On-site; INR 5,500,000 - 7,500,000; Full time

Job summary

Disney Experiences seeks a Lead Site Reliability Engineer to drive reliability, scalability, and performance for critical guest-facing platforms worldwide.

You will guide engineers, define SLIs/SLOs/SLAs, and own initiatives across cloud-native and container-based environments, ensuring highly available, secure systems and mentoring teams to improve incident response and operational excellence.

Qualifications

• 7+ years in SRE, systems engineering, or software development on large-scale cloud systems.
• Bachelor's degree in CS/IS/Engineering or equivalent experience.
• Hands-on with AWS, Azure, GCP and container orchestration (Docker, Kubernetes, ECS, AKS, GKE).
• IaC and config management tools (Terraform, CloudFormation, Ansible, Chef) and CI/CD tools (GitHub, GitLab, Jenkins, CodeBuild, Azure DevOps).
• Languages: Python, NodeJS, Golang, Bash, Java; strong UNIX/Linux skills.
• Observability: define SLIs/SLOs/SLAs; tools like AppDynamics, New Relic, ELK, Datadog, Splunk.
• Networking and distributed systems knowledge (HTTP, DNS, TLS, VPCs, firewalls, microservices).
• Databases: MySQL, MongoDB, DynamoDB, Redis; data platforms like Snowflake/Tableau; ELT.
• Proven ability to lead projects, evaluate systems, and design reliable enterprise systems in Agile.
• Strong troubleshooting and mentoring; clear communication.

Responsibilities

• Architect and build scalable, secure infra and platforms for mission-critical apps.
• Lead DevOps/SRE evolution; design CI/CD pipelines; automate infrastructure and telemetry.
• Serve as SRE SME and tech lead; own reliability strategies and SLIs/SLOs/SLAs.
• Identify root causes in large distributed systems; lead incident response and postmortems.
• Develop automation and Infrastructure as Code to standardize deployments.
• Collaborate across product, engineering, security, and operations on capacity, security, metrics.
• Mentor engineers; coach teams to align with goals and commitments.
• Plan and coordinate platform projects; break down goals into measurable outcomes.
• Apply FinOps: tagging, rightsizing, usage analysis for cost efficiency.
• Foster diverse, inclusive culture; promote Disney values and collaborative problem solving.

Skills

SRE leadership

Cloud architecture

CI/CD pipelines

Infrastructure as Code

Monitoring & observability

Programming: Python/NodeJS/Go

Unix/Linux administration

Networking & distributed systems

Leadership & mentoring

Education

Bachelor's Degree in CS/CE/IT or equivalent

Master's degree (preferred)

Tools

Terraform

CloudFormation

Ansible

Chef

GitHub

GitLab

Jenkins

CodeBuild

Azure DevOps

Docker

Kubernetes

Job description

The Lead Site Reliability Engineer is a seasoned subject matter expert who drives reliability, scalability, and performance for critical Disney Experiences platforms that power immersive guest interactions across theme parks, resorts, cruise, vacation, travel, retail, and consumer experiences. In this lead role, you will guide other engineers, set technical direction for complex systems, and ensure our digital and physical experiences remain highly available, secure, and resilient for guests around the world.

Responsibilities

• Architect, design, and build scalable, maintainable, and secure infrastructure and platforms, including cloud-native and container-based solutions, to support mission-critical commerce and guest-facing applications.
• Lead the evolution of DevOps and SRE practices by consulting on, designing, and supporting CI/CD pipelines, automating infrastructure and operations, and creating telemetry and observability for monitoring and incident response.
• Serve as the SRE subject matter expert and technical lead for assigned products and platforms, owning reliability strategies, defining SLIs/SLOs/SLAs, and driving continuous improvement in uptime and performance.
• Identify root causes of operational issues in large-scale distributed systems, lead major incident response, and deliver clear retrospectives and remediation plans that reduce future risk and operational toil.
• Develop, maintain, and enhance automation, scripts, and Infrastructure as Code to standardize deployments, improve reliability, and support complex, non-standard environments without relying solely on runbooks.
• Collaborate with product, engineering, security, and operations teams to plan capacity, monitoring, configuration, security, metrics, reporting, recovery, and migration strategies for new initiatives and events impacting supported platforms.
• Mentor, train, and guide other engineers by providing continuous coaching, feedback, and technical direction, holding self and others accountable to commitments and aligning team work with organizational goals.
• Plan and coordinate team efforts and platform-oriented projects with moderate complexity and risk, breaking down organizational goals into clear outcomes and negotiating solutions to complex reliability challenges.
• Apply FinOps and cost-optimization principles to cloud environments, implementing governance, tagging, rightsizing, and usage analysis to balance reliability, performance, and cost efficiency.
• Champion a diverse, inclusive, team-oriented culture that encourages innovation, creative problem solving, and service-minded collaboration, ensuring every voice is heard and Disney values are experienced daily.

Required Qualifications

• Minimum 7 years of related work experience in Site Reliability Engineering, Systems Engineering, or software development, with a focus on large-scale, distributed, and cloud-based systems.
• Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent work experience.
• Extensive hands-on experience with cloud hosting services (AWS, Azure, Google Cloud) and modern cloud architectures, including containers and orchestration platforms such as Docker, Kubernetes, ECS, AKS, and GKE.
• Proficiency in Infrastructure as Code and configuration management tools (e.g., Terraform, CloudFormation, Ansible, Chef) and CI/CD pipelines using tools such as GitHub, GitLab, Jenkins, AWS CodeBuild, or Azure DevOps.
• Fluency in core scripting and programming languages (e.g., Python, NodeJS, Golang, Bash, Perl, Ruby, Java) and strong UNIX/Linux administration, troubleshooting, and security skills.
• Applied expertise in observability and monitoring, including defining and implementing SLIs, SLOs, SLAs and using major APM and logging tools (e.g., AppDynamics, New Relic, ELK stack, Datadog, Splunk, New Relic).
• Strong knowledge of networking and distributed systems, including HTTP, TCP/IP, DNS, TLS, SSH, VPCs, gateways, firewalls, and microservices architectures.
• Experience with databases and data platforms such as MySQL, MongoDB, DynamoDB, Redis, and data solutions like Snowflake or Tableau, including ELT processes for data-driven decision making.
• Demonstrated ability to lead technical projects, evaluate new systems and infrastructure solutions for feasibility, and design reliable, scalable enterprise systems in agile environments.
• Outstanding troubleshooting methodology and communication skills, with the ability to explain difficult concepts, influence without direct authority, and mentor, train, and guide other engineers.
• Ability to plan and prioritize work aligned with organizational goals, collaborate effectively across teams, and hold self and others accountable to meet commitments.

Preferred Qualifications

• Experience leveraging AI and automation for predictive insights and continuous improvement in system reliability and operational efficiency.
• Expertise in cloud infrastructure design and dynamic development technologies using Java, NodeJS, Python, and relational databases in large-scale business environments.
• Background operating production container environments and multi-origin hybrid (cloud and on-premise) architectures.
• Master's degree in Computer Science, Information Systems, or a related technical discipline.