Lead Service Operations Engineer

Providence India; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Providence Global Center in Hyderabad is seeking an experienced Application Support Engineer for LIS/LIMS. You will handle day-to-day operations, incident management, and system enhancements across on-premises and Azure cloud environments.

Key tasks include supporting end-to-end laboratory workflows, managing HL7 data flows, and coordinating with SMEs and developers to resolve root causes and implement changes.

Qualifications

• 5–8 years in application support, LIS/LIMS preferred.
• Good understanding of laboratory workflows and clinical systems.
• Hands-on with HL7 interfaces and code mapping considerations.
• Experience supporting integrations (lab instruments, middleware, LIS, EHR).
• Exposure to Azure Cloud and/or on-prem infrastructure.

Responsibilities

• Provide L2/L3 support for LIS/LIMS apps in on-premises and Azure Cloud environments.
• Monitor system performance and ensure high availability of applications.
• Independently troubleshoot and resolve incidents within defined SLAs.
• Support end-to-end laboratory workflows including order entry, processing and reporting.

Skills

LIS/LIMS support

Azure Cloud

HL7 interfaces

ITIL processes

SLA adherence

Lab workflows

Clinical coding (LOINC/SNOMED/ICD/CPT)

Tools

Azure Cloud

HL7 Interfaces

EHR Integrations

API Integrations

Job description

Job Description:

Application Support Engineer – Laboratory Information Management Systems (LIMS/LIS)

Company:Providence Global Center
Experience:5–8 Years
Location:[Hyderabad / Office]
Employment Type:Full-Time

About the Role

Providence Global Center is seeking a skilled Application Support Engineer with experience in Laboratory Information Management Systems (LIMS/LIS) to support day-to-day operations, system maintenance, and integrations. This role will work closely with SMEs and senior engineers while also independently handling incidents, troubleshooting, and system enhancements.

Key Responsibilities

Application Support & Operations

• Provide L2/L3 support for LIS/LIMS applications in on-premises and Azure Cloud environments.
• Monitor system performance and ensure high availability of applications.
• Independently troubleshoot and resolve incidents within defined SLAs.

Laboratory Workflow & Integration Support

• Support end-to-end laboratory workflows including order entry, processing, and result reporting.
• Assist in maintaining integrations between lab instruments, middleware, LIS, and EHR systems.
• Work with HL7 interfaces to monitor, troubleshoot, and resolve data flow issues.

Clinical Coding & Mapping

• Work with clinical coding systems such as LOINC, SNOMED, ICD, and CPT.
• Troubleshoot issues related to code mapping, test catalog configuration, and data discrepancies.
• Support accurate and consistent data exchange across systems.

Incident, Problem & Change Management

• Handle service tickets, incidents, and service requests efficiently.
• Support root cause analysis (RCA) and problem management initiatives.
• Participate in change management activities including deployments and upgrades.

System Maintenance & Enhancements

• Perform routine system maintenance, patching support, and application upgrades.
• Assist in environment validation and post-deployment verification.
• Document configurations, procedures, and troubleshooting steps.

Collaboration & Continuous Improvement

• Work closely with SMEs, developers, vendors, and cross-functional teams.
• Contribute to knowledge base articles and SOP documentation.
• Identify opportunities for process improvements and automation.

Required Qualifications

• 5–8 years of experience in application support, preferably in LIS/LIMS environments.
• Good understanding of laboratory workflows and clinical systems.
• Hands-on experience with clinical coding standards: LOINC, SNOMED, ICD, and CPT.
• Experience troubleshooting code mapping and interface issues.
• Working knowledge of HL7 messaging and interface support.
• Experience supporting integrations (lab instruments, middleware, LIS, EHR).
• Exposure to Azure Cloud and/or on-prem infrastructure environments.
• Understanding of ITIL processes (Incident, Problem, Change Management).
• Strong troubleshooting and analytical skills.
• Ability to work independently and manage priorities effectively.
• Good communication and collaboration skills.

Preferred Qualifications

• Experience in healthcare or clinical laboratory domain.
• Basic scripting or automation knowledge is a plus.
• Certifications in ITIL, Azure, or related technologies.