Lead – Security (Site)
BASIC INFORMATION
- Job Family: Facility Management
- Role: Lead – Security
- Reporting To: Site FM Manager / Cluster FM Head
- Location: Site Location
- Workplace Classification: On-Site
ROLE SUMMARY
The Lead – Security is responsible for managing end‑to‑end security operations at the assigned site, ensuring safety of residents, visitors, employees, assets, and facilities.
KEY RESPONSIBILITIES / ACCOUNTABILITIES
Security Operations
- Manage day‑to‑day security operations at the site through outsourced security agencies.
- Ensure effective deployment and supervision of security personnel across gates, lobbies, amenities, and critical areas.
- Monitor visitor management, material movement, vehicle control, and access management.
Surveillance & Access Control
- Oversee CCTV monitoring and access control systems.
- Ensure functionality and upkeep of surveillance equipment and security infrastructure.
- Escalate and resolve security‑related observations and breaches.
Incident Management
- Handle security incidents, complaints, emergencies, and investigations.
- Ensure timely reporting, documentation, closure, and preventive measures for all incidents.
- Coordinate with local authorities wherever required.
Compliance & Audits
- Conduct routine security audits of gates, common areas, parking zones, and critical infrastructure.
- Ensure adherence to security SOPs, site regulations, and statutory requirements.
- Implement corrective actions based on audit findings.
Emergency Preparedness
- Support execution of emergency response procedures and evacuation drills.
- Coordinate with Fire & Safety teams during emergencies and mock drills.
Vendor & Stakeholder Management
- Monitor performance of security agencies and ensure SLA compliance.
- Liaise with residents, customers, facility teams, contractors, and management on security matters.
KEY INTERACTIONS
Internal Stakeholders
- FM Manager / Site Head
- Engineering & Technical Teams
- Housekeeping Team
- Customer Relations Team
- HSE / Fire Safety Team
External Stakeholders
- Security Agency Personnel
- Residents / Customers
- Contractors & Vendors
- Local Police & Emergency Services
- CCTV and Security System Vendors
KNOWLEDGE & EXPERIENCE
Minimum Qualification
- Graduate in any discipline.
- Security Management certification preferred.
Experience
- 5–8 years of experience in Security Operations, Facility Management, Residential Township, Commercial Complex, or Hospitality environments.
- Experience in managing outsourced security manpower, CCTV systems, access control, and incident handling.
Key Competencies
- Security Operations Management
- Incident Management
- CCTV & Access Control Systems
- Audit & Compliance
- Emergency Response
- Vendor Management
- Stakeholder Management
- Communication & Reporting