Lead – Relationship Manager (CRM)

Adani; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Adani Realty seeks a client relations specialist to manage the end-to-end customer lifecycle for property allocations in Mumbai. You will coordinate onboarding calls, address inquiries, track payments, and oversee registrations and AOD drafting.

The role includes snagging/desnagging, invoicing, documentation, and final handover support to customers. You will work with finance, projects, legal, and marketing teams, participate in events, and help ensure a smooth handover with all required

Qualifications

• Graduate (Mandatory) – BBA / B.Com / BA / BSc.
• MBA (Preferred) – Marketing, Finance, or Sales.
• Certification in CRM, Sales, or Customer Experience is an added advantage.
• 3–8 years of experience in CRM, Sales / Post-Sales / Client Servicing, Real Estate / Banking / NBFC / Service Industry.

Responsibilities

• Manage the customer lifecycle from booking to handover and ensure smooth transitions.
• Conduct comfort and welcome calls for onboarding and address queries promptly.
• Engage with clients regularly to resolve allotment issues and enhance satisfaction.
• Oversee payment milestones, registration coordination, and AOD drafting.
• Raise invoices for project milestones and manage possession certification for handover.
• Coordinate visits for snagging/desnagging and document all issues.
• Prepare records of client interactions and generate satisfaction/operational reports.
• Collaborate with finance, projects, legal, marketing and sales teams; attend industry events.
• Facilitate final handover of keys and necessary documentation to customers.

Skills

CRM

Sales/Client Servicing

Real Estate / Banking / NBFC / Service

Education

Bachelor's degree (BBA / B.Com / BA / BSc)

MBA (Preferred) – Marketing / Finance / Sales

CRM/Sales/Customer Experience certification (advantage)

Job description

Manage the customer lifecycle from booking to handover, ensuring a smooth transition at each stage.

Conduct comfort calls and welcome calls to new customers to ensure a positive onboarding experience.

Customer Interaction:

Regularly engage with clients to address any queries or concerns related to their property allocations.

Handle all allotment issues and ensure timely resolution to enhance customer satisfaction.

Payment Management:

Manage payment processes, ensuring clients are informed about payment milestones and deadlines.

Oversee the registration process, including coordinating with vendors for stamp duty and drafting the Agreement of Deposit (AOD).

Invoicing and Certification:

Raise invoices for project milestones post-architecture certification until the project is ready for possession.

Manage the possession certification process to facilitate a smooth handover to customers.

Coordinate customer visits to properties for snagging and desnagging, ensuring all issues are documented and addressed promptly.

Work with relevant teams to resolve all identified snags before handover.

Final Handover:

Facilitate the final handover of keys and parking allotment letters to customers.

Ensure that customers receive all necessary documentation and support during the handover process.

Documentation and Reporting:

Prepare and maintain accurate records of client interactions, sales activities, and feedback for continuous improvement.

Generate reports on customer satisfaction levels and operational performance.

Work closely with internal teams, including marketing and project management, to align client needs with business offerings.

Attend industry events and conferences to network and promote Adani Realty's brand.

Key Stakeholders - Internal

Finance Team

Projects Team

Legal Team

Architectes

Facility Management Team

Marketing and Sales Team

Branding Team

Key Stakeholders - External

Bankers

Customers

Qualifications

Educational Qualification

• Graduate (Mandatory) – BBA / B.Com / BA / BSc
• MBA (Preferred) – Marketing, Finance, or Sales
• Certification in CRM, Sales, or Customer Experience is an added advantage

Experience

• 3–8 years of experience in:
  • Customer Relationship Management (CRM)
  • Sales / Post-Sales / Client Servicing
  • Real Estate / Banking / NBFC / Service Industry

Job Info

• Job Identification 56097
• Job Category Customer Relationship Management, Issue Resolution & Account Activation
• Posting Date 09/18/2026, 09:45 AM
• Locations 601, Hallmark Business Plaza,, Mumbai, Maharashtra, 400051, IN

Adani does not charge any fee at any stage of the recruitment process and has not authorized any individual/ agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements, or persons who offer jobs at Adani, please do let us know by contacting us on [e-mail].