Lead Product Manager – Agentic Experiences | Bangalore

Neuron 7; Bengaluru; On-site; INR 2,500,000 - 3,500,000; Full time

Benefits offered by this job

Competitive salary

Paid sick leave

Comprehensive health insurance

Paid parental leave

Office in vibrant Bengaluru

Job summary

Neuron 7 is seeking a Lead Product Manager for Agent Experience in Bengaluru, who will own strategy and execution of agent product experience. You will collaborate with data scientists and engineers to improve service efficiency using AI diagnostics.

The candidate should have over 8 years of Product Management experience, particularly in AI and support automation, along with expertise in tools like ServiceNow and Salesforce Service Cloud.

Join us at our vibrant Bengaluru office and make an impact!

Qualifications

• 8+ years of Product Management experience.
• Experience in AI diagnostics and support automation.
• Strong knowledge of ServiceNow and Salesforce Service Cloud.

Responsibilities

• Own and drive the product roadmap for AI diagnostics.
• Improve onboarding & time-to-ROI.
• Build self-service diagnostic experiences for end users.

Skills

Product Management

AI diagnostics

ServiceNow

Salesforce Service Cloud

Strong analytical mindset

Tools

Microsoft Dynamics

Zendesk

Job description

Lead Product Manager – Agent Experience

About Us:

Neuron7.ai is a rapidly growing AI-first SaaS company building a category-defining Service Intelligence platform. Backed by top Silicon Valley VCs and strategic angel investors, we help enterprises make accurate service decisions in seconds. Leveraging AI, NLP, LLMs and structured + unstructured data, we integrate seamlessly with Salesforce Service Cloud, ServiceNow, Microsoft D365.

Why Join Us:

At Neuron7.ai, you’ll be part of a dynamic and innovative team redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.

Industry Challenges Neuron7 Solves:

• Skills Shortage – Loss of tribal knowledge due to workforce attrition
• Rising Complexity – Products are harder to support than ever
• Demand for Instant Answers – Customers expect self‑service and real‑time resolutions

Neuron7 converts collective enterprise intelligence (data + people) into actionable AI‑powered predictions.

About the Team:

The product team at Neuron7 is new and growing! You’ll join a design + product team working to launch Neuron7’s next wave of innovation and establish a leading product‑management development practice. As an early member, you’ll have the opportunity to have significant impact on product direction and team practices. Most of Neuron7 is based in either the Bay Area and Bangalore.

What You’ll Do:

Neuron7 is building the next generation of AI‑powered service intelligence, enabling enterprises to improve service efficiency and predict future issues before they occur. As the Product Manager for Agent Experience, you will own the strategy and execution of our agent product experience and corresponding analytics and insights.

You’ll collaborate with data scientists, engineers, and customer success teams to improve knowledge and diagnostics search and to provide insights on search KPIs to our customers. Your work will empower organizations to accelerate troubleshooting, answer any question, and optimize service workflows.

Key Responsibilities:

• Own and drive the product roadmap for AI diagnostics
• Improve onboarding & time‑to‑ROI
• Build self‑service diagnostic experiences for end users
• Optimize technician workflows and expert curation tools
• Integrate with ServiceNow, Salesforce, Microsoft Dynamics, FSM tools
• Partner with customers to gather real‑world feedback
• Collaborate with data science on knowledge graphs, decision trees, case‑based reasoning
• Track success metrics: diagnostic accuracy, case deflection, technician productivity

Qualifications:

• 8+ years of Product Management experience
• Experience in AI diagnostics, FSM, CSP, or support automation
• Strong knowledge of: ServiceNow, Salesforce Service Cloud, Microsoft Dynamics / Zendesk
• Exposure to LLMs, AI search, ML systems (plus)
• Strong analytical and data‑driven mindset
• Experience working with field service & support teams

Company Perks & Benefits:

• Competitive salary, equity, and spot bonuses.
• Paid sick leave.
• Comprehensive health insurance.
• Paid parental leave.
• Work from our vibrant Bengaluru office.

Our Commitment to Diversity and Inclusion:

Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.

If you’re excited about building innovative backend solutions and want to be part of a forward‑thinking team, we’d love to hear from you!