Lead Product Engineer

Aptean; Madurai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Aptean is seeking a Lead Data Engineer to provide end-to-end 24x7 operational leadership, ensuring continuous coverage and prompt handling of high-priority alerts and incidents. The role emphasizes ownership of major incidents, cross-functional coordination, and customer communications throughout the lifecycle.

The position requires deep expertise in cloud/infrastructure, DevOps, monitoring/observability, automation, and AI-assisted operations to enhance reliability and reduce manual effort,

Qualifications

• 7–10 years industry experience with hands-on
• Experience in 24x7 IT operations and major incident management
• Strong communication and cloud expertise with relevant certifications

Responsibilities

• Lead 24x7 shift operations end-to-end to ensure service availability and coverage.
• Manage major incidents from detection to resolution, including war-room coordination.
• Oversee cloud and SaaS infrastructure operations across compute, networking, databases, storage, security, DR.
• Proactively monitor applications and infrastructure for degradation and capacity risks.
• Drive SLA/SLO adherence, reduce MTTR, and analyze operational trends.
• Provide timely, structured communications to leadership, customers, and stakeholders during incidents.
• Identify automation opportunities to improve efficiency and reliability.
• Ensure governance, runbooks, change controls and audit readiness during shift handovers.

Skills

Communication

Cloud expertise

ITIL Foundation

Automation

Monitoring/Observability

AI-assisted troubleshooting

DevOps toolchain

Scripting/Automation

Education

Bachelor’s degree

Master’s degree

Ph.D.

J.D.

Certification

Registration

Licensure

Other

Tools

Azure

AWS

GCP

Job description

1. JOB IDENTIFICATION

APTEAN JOB TABLE:

APTEAN JOB LEVEL: D

APTEAN JOB TITLE: Lead Data Engineer

REPORTS TO

Full line: Senior Manager or above

Dotted line: Business Leader

2. GENERAL JOB SUMMARY

This position is responsible for end-to-end 24x7 operational leadership, ensuring continuous coverage, effective prioritization of critical activities, and timely response to high-priority alerts and incidents. The Shift Leader will take strong ownership of major incident and outage management, including rapid impact assessment, war-room initiation, cross-functional stakeholder coordination, and clear leadership and customer communications throughout the incident lifecycle. The role also requires a proactive, technology-driven operational mindset, leveraging cloud, infrastructure, DevOps, monitoring/observability, automation, and AI-assisted tools to identify risks, improve operational efficiency, reduce manual effort, and prevent recurring issues. Overall, the position requires a high degree of autonomy, technical depth, operational discipline, and incident leadership to maintain service reliability and customer experience.

3. SCOPE

Knowledge: Strong expertise in 24x7 IT operations, major incident management, cloud/infrastructure, DevOps, monitoring/observability, ITSM, automation, and AI-enabled operations. Ability to rapidly troubleshoot, assess impact, prioritize actions, and coordinate cross-functional teams.

Complexity: Handles high-impact, time-critical, and concurrent operational issues requiring rapid decision-making, prioritization, escalation, and resource utilization. Expected to proactively identify risks, recurring issues, and automation opportunities to improve service reliability and operational efficiency.

Supervision: Works with high autonomy and minimal supervision, owning shift operations end-to-end. Independently leads critical incidents, war rooms, stakeholder communications, and operational decisions, escalating only matters requiring higher-level intervention.

4. ORGANIZATION

Full line: Not applicable

Dotted line: Not applicable

5. PRINCIPAL DUTIES AND RESPONSIBILITIES

1. 24x7 Operations Ownership – Lead shift operations end-to-end, ensuring service availability, operational coverage, workload prioritization, and effective resource utilization.
2. Major Incident & Outage Management – Lead critical incidents from detection to resolution, including impact assessment, war-room initiation, escalation, cross-functional coordination, and service restoration.
3. Cloud & SaaS Infrastructure Operations – Ensure operational health of cloud infrastructure and SaaS services across compute, networking, databases, storage, security, availability, backup, and DR.
4. Monitoring & Observability – Proactively monitor applications and infrastructure, identify service degradation, critical alerts, capacity risks, and recurring issues before they impact customers.
5. SLA/SLO & Service Reliability – Drive adherence to SLA/SLO and availability targets, reduce MTTR, analyse operational trends, and implement preventive actions to improve service reliability.
6. Stakeholder & Leadership Communication – Provide timely, accurate, and structured communications during incidents, outages, and operational risks to leadership, customers, and relevant stakeholders.
7. Automation & Continuous Improvement – Identify and eliminate manual processes using automation, orchestration, AI-assisted tools, and scripting to improve efficiency, reliability, and operational scalability.
8. Operational Governance & Shift Continuity – Ensure compliance with SOPs, runbooks, change processes, security controls, and audit requirements while maintaining effective shift handovers and 24x7 operational continuity.

6. JOB SPECIFICATIONS

Education

Bachelor’s degree

Master’s degree

Ph.D.

J.D. (law)

Certification:

Registration:

Licensure:

Other:

Work Experience: 7-10 years industry experience with hands-on

Knowledge

Cloud (Azure, AWS, GCP), Windows, Linux, Networking, Monitoring, Infra tools, & AI.

Skills and Abilities

Strong communication, Azure or AWS certification with hands-on experience, ITIL Foundation, server administration, Active directory, group policies, AI assisted troubleshooting, automation with devops tool chain, monitoring tools, logical, analytical, and lateral thinking.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.