Lead Logistics Customer Experience and Operations Specialist

Damco Spain SL; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Maersk in Chennai seeks a Lead Logistics Customer Experience and Operations Specialist to manage end-to-end reverse logistics, inventory reconciliation, warehouse coordination, and transportation execution. You will drive return orders, RMAs, and stock disposition with SAP-based processes.

Requires strong SAP knowledge and experience in warehousing or contract logistics, plus advanced Excel/Power BI skills to monitor KPIs and drive process improvements.

Qualifications

• 3–10 years of experience in reverse logistics or related fields.
• Experience in warehouse operations and inventory management.
• Proficiency with SAP WM/EWM and SAP transactions.
• Strong Excel and Power BI skills preferred.

Responsibilities

• Manage customer returns, RMAs, and return-to-stock processes.
• Coordinate return shipments between customers, warehouses, repair centers, and carriers.
• Investigate shipment discrepancies, damaged goods, shortages, and inventory variances.
• Ensure timely processing of return orders and disposition activities.
• Perform inventory reconciliation and stock movement tracking.
• Coordinate with warehouse teams for receiving, put-away, transfers, and returns processing.
• Monitor inventory accuracy and support cycle count activities.
• Track material movements and inventory adjustments.
• Execute inventory and warehouse transactions in SAP (GR, GI, stock transfers, return orders).
• Update material movement records and inventory status.
• Support inventory reporting and operational controls.
• Work closely with Warehouse, Transportation, Planning, Procurement, and Customer Service teams.
• Coordinate with logistics providers and carriers for shipment execution.
• Provide updates on return status, inventory availability, and operational KPIs.
• Monitor return cycle times and operational KPIs.
• Prepare reports using SAP and Excel.
• Identify process improvement opportunities to enhance productivity and inventory accuracy.

Skills

Reverse Logistics

Warehouse Operations

Inventory Management

Supply Chain Operations

Returns Management

Tools

SAP WM

SAP EWM

Advanced Excel

Power BI

WMS

Job description

Lead Logistics Customer Experience and Operations Specialist

Role Overview

We are looking for a Reverse Logistics & Warehouse Returns Specialist to manage end-to-end return operations, inventory reconciliation, warehouse coordination, and transportation execution. The role requires strong SAP knowledge and experience working in warehousing, contract logistics, electronics manufacturing, or supply chain operations environments.

Key Responsibilities

Reverse Logistics Management

• Manage customer returns, RMA (Return Material Authorization), and return-to-stock processes.
• Coordinate return shipments between customers, warehouses, repair centers, and carriers.
• Investigate shipment discrepancies, damaged goods, shortages, and inventory variances.
• Ensure timely processing of return orders and disposition activities.

Warehouse & Inventory Operations

• Perform inventory reconciliation and stock movement tracking.
• Coordinate with warehouse teams for receiving, put-away, transfers, and returns processing.
• Monitor inventory accuracy and support cycle count activities.
• Track material movements and inventory adjustments.

SAP Transaction Processing

• Execute inventory and warehouse transactions in SAP.
• Process Goods Receipt (GR), Goods Issue (GI), Stock Transfers, and Return Orders.
• Update material movement records and inventory status.
• Support inventory reporting and operational controls.

Stakeholder Coordination

• Work closely with Warehouse, Transportation, Planning, Procurement, and Customer Service teams.
• Coordinate with logistics providers and carriers for shipment execution.
• Provide updates on return status, inventory availability, and operational KPIs.
• Monitor return cycle times and operational KPIs.
• Prepare reports using SAP and Excel.
• Identify process improvement opportunities to enhance productivity and inventory accuracy.

Preferred Candidate Profile

Experience

• 3–10 years of experience in:
  • Reverse Logistics
  • Warehouse Operations
  • Inventory Management
  • Supply Chain Operations
  • Contract Logistics
  • Returns Management

SAP Knowledge (Preferred)

Experience in one or more:

• SAP WM (Warehouse Management)
• SAP EWM (Extended Warehouse Management)

Preferred Process Exposure

• RMA Processing
• Return-to-Stock
• Warehouse Coordination
• Stock Transfers
• Goods Receipt / Goods Issue
• Transportation Coordination
• Inventory Accuracy Management
• Material Movement Tracking

Tools

• SAP
• Advanced Excel
• Power BI (Preferred)
• Warehouse Management Systems (WMS)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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