Lead IT Infrastructure Engineer

Staples India; Chennai District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Staples India Business Innovation Hub Private Limited is seeking a Lead IT Infrastructure Engineer to drive cloud transformation within the Cloud Services team. This role focuses on managing multi-cloud environments (Azure/AWS/GCP), Linux administration, and automation using Ansible or Puppet, with on-call responsibilities to ensure 24x7 availability.

The ideal candidate will have hands-on cloud and Linux experience, strong automation skills, and the ability to collaborate across engineering,

Qualifications

• Bachelor's degree in Computer Science or related field
• 6–10 years IT/Cloud infra experience
• Experience with Linux administration, cloud platforms, and automation tools
• Experience with on-call production support
• Strong communication skills

Responsibilities

• Provide 24x7 operational support for Staples Cloud Infrastructure and participate in on-call rotation
• Implement infrastructure monitoring to ensure platform uptime and performance
• Drive PTO process for applications migrating to public cloud
• Develop and maintain knowledge management for the Cloud Services team
• Drive change through automation and simplification
• Collaborate with Cloud Engineers/Architects, SRE, Dev, Release Eng, and DB teams
• Support aspects of the cloud migration, including impact on infra, networks, and security
• Research and propose solutions for difficult cloud operational issues
• Generate governance and compliance reports for management
• Work with Staples Incident/Problem Management and cloud providers to drive RCA

Skills

Linux Administration

Cloud Platforms

Automation Tools

On-call Support

Education

Bachelor's degree in Computer Science

Tools

Ansible

Puppet

Job description

Staples India Business Innovation Hub Private Limited | Permanent

As a Lead IT Infrastructure Engineer, you will play a key role in driving cloud transformation initiatives within the Cloud Services team at Staples. This team provides 24x7 support for Staples’ cloud infrastructure, ensuring stability, scalability, and security across critical platforms. The ideal candidate brings hands-on experience managing public cloud environments (Azure, GCP, or AWS) and strong expertise in Linux system administration, leveraging automation tools such as Ansible or Puppet. We are seeking a seasoned technical operations professional who is eager to grow and help shape the future of our technology ecosystem.

Duties & Responsibilities

• Provide 24x7 operational support for all Staples Cloud Infrastructure and be part of the on-call rotation.
  
• Implement infrastructure availability and performance monitoring to ensure platform uptime and performance.
  
• Drive production readiness “Permit to Operate” (PTO) process for the applications migrating into public cloud.
  
• Develop, maintain and drive a culture of continuous enhancement for a robust knowledge management system for the Cloud Services team and its partners.
  
• Drive change through simplification and automation.
  
• Collaborate with other Cloud Engineers/Architects, SRE, Development, Release Engineering and Database teams in supporting the implementations into the cloud infrastructure.
  
• Support aspects of the cloud migration initiative, including its impact on infrastructure, networks and security.
  
• Research, analyze and recommend approaches for solving difficult and challenging cloud operational issues.
  
• Generate governance and compliance related reports to the management on as needed basis.
  
• Work with Staples Incident/Problem Management, Cloud provider(s) and drive root cause analysis (RCA) for any high priority issues in a timely manner.
  

Requirements

• Basic Qualifications Bachelor's degree in Computer Science with 6 to 10 years of proven IT/Cloud infrastructure experience.
  
• Must have 3 to 5 years of experience in each of the following (experience may be gained concurrently):
  
• Linux OS administration including installation, upgrades, and patching.
  
• One of the following cloud computing platforms: Azure, AWS, or GCP.
  
• One of the following Automating infrastructure tool-sets: Ansible or Puppet
  
• Hands on experience in public cloud (Azure, GCP or AWS), Linux Administration, Operational experience, very good communication skills
  
• Supporting production systems with on-call responsibilities.
  
• Experience in troubleshooting network and security technologies (DNS, load balancing, firewalls, etc.)
  

Preferred Qualifications

• Experience with CI/CD technologies like Jenkins is a plus.
• Experience with open-source middleware and database software (Apache, Tomcat, NGINX, Node.js, Couch-base, etc.) is a plus.