Lead Internal Communications

Infosys Limited; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Infosys BPM Limited is seeking a Lead Internal Communications to craft and manage employee communications across emails, newsletters, intranet pages, and leadership materials. The role requires coordinating with stakeholders, editors, and designers to ensure timely, accurate, and accessible content.

You will manage content governance, ensure adherence to style guidelines, and oversee publishing across intranet and email channels while maintaining a consistent tone and messaging across programs.

Qualifications

• MBA required
• 6–15 years work experience in internal communications or related field
• Proven ability to write, edit, and optimize internal communications for multiple channels

Responsibilities

• Write, edit, and proofread employee communications (emails, newsletters, intranet articles) to meet timelines and quality standards.
• Rewrite stakeholder-drafted content with quick turnaround and clear feedback cycles.
• Ensure content compliance with internal style guide and secure stakeholder sign-offs before publish.
• Maintain intranet pages and publish stories across internal channels with reliable cadence.
• Support content governance and audit-ready documentation across content libraries.

Skills

Content writing

Editing and proofreading

Stakeholder management

Intranet content

Education

MBA

Tools

SharePoint

Job description

BANGALORE, Infosys BPM Limited Lead Internal Communications

Job ID/Reference Code PROGEN-EXTERNAL-255271

Work Experience 6 - 15 Years

Job Title Lead Internal Communications

Educational Requirements

MBA

Service Line

Human Resource Department

Responsibilities

Content Writer Responsibilities:

• Write, edit, and proofread employee communications (emails, newsletters, presentations, intranet articles, and program updates) to meet agreed timelines and quality standards (clear, concise, and audience-appropriate).
• Rewrite and polish stakeholder-drafted content with responsive turnaround and tight version control, aligning on feedback cycles and approvals.
• Ensure content accuracy and compliance with the internal style guide by using an editing checklist and securing required stakeholder sign-offs before publish.
• Maintain and update intranet pages, and pitch, publish, and distribute stories across internal channels with reliable cadence and on-time execution.
• Conduct research and gather inputs from subject-matter experts, documenting sources and decisions to support accurate, audit-ready content.
• Maintain a single source of truth for content libraries and templates by keeping assets organized, current, and easy to reuse.
• Create strong headlines and key messages using plain language and consistent tone to increase comprehension and action.
• Represent internal communications in meetings and deliver pre-, during-, and post-event communications on schedule, coordinating with owners and logistics as needed.
• Partner with designers to deliver clear, accessible, and user-friendly communications, completing basic accessibility and usability checks before release.
• Collaborate with stakeholders to align on objectives, briefs, and feedback, consolidating inputs to reduce rework and re-approvals.
• Manage multiple priorities using a clear intake and prioritization process, meeting agreed SLAs and escalating risks early.
• Identify employee and stakeholder needs and recommend content approaches using feedback and available engagement insights.

Day-to-Day (What Success Looks Like)

Most days balance writing and editing core employee communications with stakeholder alignment, publishing across internal channels, and maintaining governance so messages are timely, accurate, and consistent.

• Review the daily intake queue, clarify the brief, confirm the audience and channel, and prioritize requests against SLAs and key business moments.
• Draft and edit emails, intranet stories, newsletters, and leadership materials, shaping a clear narrative and strong calls to action.
• Run quality checks (style guide, inclusive/plain language, accessibility basics, and factual accuracy), and route content for timely reviews and approvals.
• Publish and distribute content through the intranet/SharePoint and email, ensuring version control and keeping libraries/templates current.
• Partner with designers and program owners to refine layouts, integrate visuals, and prepare pre-/during-/post communications for internal events and campaigns.
• Track engagement signals and qualitative feedback, capture learnings, and adjust upcoming content and cadences to improve effectiveness.