Lead - Information Technology

Adani Airport Holdings Ltd; Kamrup Metropolitan; On-site; INR 15,00,000 - 25,00,000; Full time

Job summary

A leading airport management company in India is seeking an experienced IT Operations Manager to oversee IT governance and compliance. This position requires a Bachelor's Degree in Engineering or IT and over 15 years of relevant experience in a strategic IT outsourcing environment. The ideal candidate will manage various aspects of IT performance, security standards, and project management, ensuring effective delivery aligned with business goals.

Qualifications

• 15+ years in Networks & Messaging with demonstrated progressive growth.
• Experience in fast-paced project teams with tight deadlines.
• Managing a large infrastructure portfolio during IT transformation.
• Expertise in IT policies and disaster recovery planning.
• Proven capabilities in incident management and user support.

Responsibilities

• Lead the implementation of IT policies aligned with business direction.
• Ensure compliance with IT service level agreements.
• Manage IT security incidents and maintain logs.
• Oversee procurement processes for IT assets.
• Drive project execution for site-level IT initiatives.

Skills

IT policy implementation

Compliance management

Project management

Security risk management

Customer feedback analysis

Education

Bachelor's Degree in Engineering or IT

Expert certification

Job description

Responsibilities

Integrated Operations Management

• Adopt and implement IT policies at the site in alignment with the business direction and Adani ITIL framework
• Ensure ongoing compliance to IT policies and protocols & get sign-offs for any exceptions or non-compliance
• Establish and maintain backup/recovery measures for exigencies, in line with Crisis Management and Disaster recovery plans as part of overall Business Continuity framework

Systems, Application & Networks Availability & Performance and Operations Review

• Lead effective deployment of IT assets, systems, procedures and processes with respect to consistency, reliability and effectiveness
• Oversee performance and capacity of site IT services and solutions and ensure adherence to IT service level agreements; Resolve and escalate issues in case of non-adherence
• Evaluate and report service-level attainment at the site as per established frameworks and metrics; Escalate issues where necessary
• Conduct partner performance reviews from an operational perspective with respect to agreed SLAs and escalate deviations if any; Provision adequate partner support for smooth operations
• Lead development/up-gradation of site IT systems, procedures & processes to cater to evolving needs and enhancing effectiveness and efficiency of operations

Security Operations & Disaster Recovery Management

• Implement processes and systems for maintaining security of IT solutions and services in line with standard operating procedures
• Ensure prompt resolution/escalation of security incidents; Record and maintain log of security incidents and exception handling
• Establish and maintain backup/recovery measures for exigencies, in line with Crisis Management and Disaster recovery plans as part of overall Business Continuity framework

Demand Management & Procurement

• Facilitate demand management analysis by capturing demand for infrastructure/application related IT services and solutions at the site and identifying consumption patterns
• Implement the sourcing plan for the BU and timely raise of PRs for procurement of site assets/applications

Service Desk & Incident Management

• Manage IT incidences, inquiries/requests by users of site IT services; Ensure resolution within established TAT levels; Consult business team/group COEs and collaborate with external partners to resolve issues as and when required

Infrastructure/ Applications Management

• Ensure maintenance of IT hardware (Network, Server Architecture and Inventory) applications and systems at the site-level
• Ensure all IT related documentation is well maintained at the site (User Manuals, Operations guides etc.)
• Monitor the validity of site-related infrastructure, applications and systems licenses and ensure timely renewal
• Drive rationalization of site application/infrastructure inventory in adherence to the inventory management directives and in consultation with BU/group team

Project Management

• Drive site IT projects with respective partners and internal stakeholders in a collaborative and time-bound manner; Escalate issues if any in a timely manner and ensure that requisite support is provided
• Ensure smooth execution of all phases of project life cycle at the site level (site design requirements/testing/implementation/knowledge transfer)
• Facilitate SME training/transition interventions at the site in collaboration with partners and conduct knowledge transfer success measurement
• Deploy new IT services and solutions at the site and understand the traction and level of approval from the users for the same; Analyze the adoption of IT services and solution by customers, ensuring that customers' expectations are met

IT Security - Risk Management & Audits

• Implement information security, privacy and data protection controls (people/process/technology) to adequately mitigate security risks and provide feedback on their effectiveness
• Facilitate internal & external IT audits as per the BU defined framework; Implement recommendations based on audit report findings for the site in order to bridge the gaps and ensure compliance

Security Awareness & Compliance

• Drive site adherence to IT security framework, policies and guidelines
• Receive undertaking from every employee to abide by the latest IT security policy
• Run awareness initiatives (workshops, online teasers, mailers etc.) to spread awareness about IT security policy across the site

Governance Compliance & Assurance

• Implement governance systems and processes at the site in alignment to the governance framework
• Track and ensure IT budget adherence at the site level; Timely report budget overruns if any
• Track site-level IT performance metrics and frameworks and IT service levels and ensure adherence to defined standards/SLAs

Project Governance

• Track progress of site projects with respect to adherence to the established Project Management Methodology

Contract Management and Partner Engagement

• Track partner performance and service levels at the site basis established SLAs and report the same to the business IT team in a periodic manner; Report noncompliance if any
• Facilitate partner road shows/POCs at the site as directed by the business IT team and update the business IT team on corresponding value addition

Committees & Councils

• Partner with business IT team and other site IT heads in periodic review meetings; Share/gather insights regarding resolution or discuss preventive plans for chronic issues and critical incidences

Customer Feedback

• Seek active feedback and document internal customer satisfaction levels from site IT perspective, as per group/business protocols; Analyse feedback, generate reports and communicate results to concerned stakeholders

Qualifications

EDUCATIONAL QUALIFICATIONS:

• Bachelor's Degree in Engineering, Computer Science, Information Technology or related field from a premier institute is required
• Expert certification from leading industry bodies/companies/academic institutions/etc. in relevant areas is a plus

Relevant Experience

• 15+ years in Networks & Messaging in a strategic IT outsourcing operating model, where progressive growth has been demonstrated
• Prior experience in fast-paced project teams, working under pressure and adhering to deadlines
• Prior experience in managing a large infrastructure portfolio (including Networks & Messaging) in the backdrop of a large IT transformation program