Lead Information Developer

QLYS_IN Qualys Security TechServices Private Ltd.; Pune District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Qualys, Inc. seeks a Lead Information Developer to guide documentation strategy for cybersecurity products, including AI-enabled experiences and copilots.

You will mentor a team of information developers, partner with product, engineering, UX, and support, and set governance and content architecture standards. This role emphasizes analytics, automation, and measurable impact.

Qualifications

• 12+ years in Technical Writing or Information Development with leadership experience.

Responsibilities

• Lead documentation strategy, planning, and execution across multiple product areas.

Skills

Technical writing leadership

Information architecture

Structured authoring

Generative AI

AI-assisted authoring tools

Content metrics & dashboards

Stakeholder management

SEO, GEO, AEO content

Retrieval-Augmented Generation (RAG)

Docs-as-Code

Tools

JIRA

CMS platforms

Git-based repositories

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Lead Information Developer

We are seeking an experienced Lead Information Developer to lead documentation strategy and delivery for a portfolio of cybersecurity products. This role combines technical writing leadership, content strategy, and AI-enabled documentation innovation. The ideal candidate is a strong technical communicator who can create and structure content for human users and AI-powered consumers, including copilots, chatbots, search assistants, and agentic experiences. The role requires driving documentation excellence through Generative AI, content analytics, automation, and team mentorship.

Responsibilities

• Lead documentation strategy, planning, and execution across multiple product areas to improve consistency and delivery.
• Partner with Product Management, Engineering, UX, Support, and other stakeholders to align documentation with product and business goals.
• Drive documentation standards, governance, content architecture, and reusable content strategies.
• Mentor and coach Information Developers, providing technical guidance, reviews, and best practices to strengthen team performance.
• Champion adoption of Generative AI, automation, and modern documentation technologies to enhance content quality, productivity, and impact.
• Create and optimize content for both human consumption and AI-driven experiences, applying SEO, GEO, and AEO best practices to improve discoverability and use.
• Define documentation KPIs and establish dashboards to measure content effectiveness, discoverability, engagement, operational efficiency, and business impact.
• Use analytics, customer feedback, and support insights to drive continuous improvement and data-driven content decisions that better serve users.
• Lead initiatives that improve documentation scalability, quality, and productivity.

Qualifications

• 12+ years of experience in Technical Writing, Information Development, or Technical Communication, including leadership of documentation initiatives and strong experience in enterprise software, SaaS, cloud, API, or cybersecurity products.
• Strong expertise in technical writing, information architecture, content strategy, and structured authoring.
• Hands‑on experience with Generative AI, prompt engineering, AI‑assisted authoring tools, and documentation automation.
• Experience defining content metrics, developing dashboards, and leveraging analytics to measure and improve content performance.
• Proficiency with JIRA or similar ticketing systems, CMS platforms, publishing tools, Git‑based repositories, and modern documentation ecosystems.
• Strong leadership, stakeholder management, communication, and mentoring skills.
• Good to Have Experience with Google Analytics, Power BI, Tableau, or similar platforms.
• Understanding of AEO, GEO, semantic search, Retrieval‑Augmented Generation (RAG), and AI‑ready content strategies.
• Experience with Docs-as-Code, structured authoring, and enterprise knowledge management practices.

About Qualys

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud‑based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.

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