Lead - Field Engagement Operations Support
Sanofi
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Benefits offered by this job
Job summary
Sanofi is seeking a Lead– Field Engagement Operations professional to optimize customer engagement strategies and educational programming across Sanofi Brands. You will collaborate with brand marketing, medical teams, and vendors to design, execute, and improve field-based programs such as speaker events and product theaters, while ensuring compliance and measurable business outcomes.
The role anchors nearshore operations to drive efficiency, with responsibility for analytics, reporting, and
Qualifications
- Bachelor's Degree required; advanced degree preferred.
- 10+ years progressive experience in commercial/sales/marketing operations within pharma/biotech or equivalent.
Responsibilities
- Drive partnerships with brand marketers, medical, field sales, and vendors to deliver field engagement programs.
- Lead reviews, dashboards, and insights on program performance, volume, and costs.
- Analyze data to identify trends, risks, and opportunities and provide strategic recommendations.
- Ensure compliance and effective stakeholder communication across teams.
Skills
Education
Tools
Job description
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing Progress to make a real impact on millions of patients around the world.
Sanofi has currently the best and most robust pipeline of R&D and consequent new launches in our history. The Go-to-Market Capabilities Team was organized to consolidate business operations efforts globally across all business units with an eye to create efficiencies that fund our pipeline and prepare us to drive multiple new product launches as we strive to materialize the miracles of science to improve people's lives.
Lead– Field Engagement Operations drives commercial excellence by optimizing customer engagement strategies and delivering best-in-class educational programming across Sanofi Brands and Indications. This role partners strategically with brand marketing, TLLs, and medical teams to design, execute, and continuously improve field-based educational programs including speaker events, Product Theaters, National Broadcasts, SEPs, and MEPs. The Lead applies experienced analytical and stakeholder engagement capabilities to maximize customer-facing activities impact, ensure compliance, and generate measurable business outcomes.
Our nearshore hub will anchor operational excellence, enabling scale and consistency:
- Drive strong business partnerships with brand marketers, TLLs, medical, field sales, logistics vendors, compliance, and legal through regular Field Engagement Team interaction and meaningful insights
- Lead the business review presentation and dashboard process highlighting progress, trends, opportunities, risks, program volume, cost, and speaker/topic utilization
- Help guide brands toward goal attainment by analyzing data, identifying trends/risks/opportunities, and providing strategic recommendations
- Actively participate in/lead field champion calls, providing guidance and inquiry support
- Collaborate with Compliance, Legal, Veeva Events Support, Vendor, and Hub colleagues to address issues and ensure alignment
- Lead teams through transformation with resilience and accountability by role-modeling the right mindset and behaviors
- Drive annual speaker contract on-boarding and Veeva events go-live processes as assigned including Marketing Kick-off, budget planning, speaker nomination/contracting, content/invitations, field configuration, and training coordination
- Serve as subject matter expert for Commercial/Medical Events systems (Veeva/Salesforce.com, reporting platforms, nomination tools) and company policies
- Support project execution with timely responses to Veeva System counterparts and actively share knowledge with FEM teammates
- Demonstrate working knowledge of Power BI, Budget, and Events reporting; analyze reporting and explain details to stakeholders
- Utilize business data analytics to understand program performance, identify trends, and generate insights for improved decision-making
- Run ad hoc reports to support business needs and stakeholder requests
- Support business review process and dashboards to ensure they meet business requirements and provide actionable insights
- Develop and maintain metrics/reporting environments leveraging Veeva, Jira4business, and Power BI
- Leverage AI tools, automation platforms, and digital technologies to enhance productivity and generate data-driven insights
- Translate analytical findings into clear, compelling presentations for brand and sales leadership
- Create and maintain process flows and guidance documents to ensure standardized operations and knowledge transfer
- Review support and training documentation as needed to ensure accuracy and relevance
- Proactively identify inefficiencies, question existing processes, and implement solutions that optimize workflows and enhance performance
- Apply opportunity management discipline to prioritize activities and ensure resources are deployed against highest-value opportunities
- Ensure programs are executed in full compliance with company policies and regulatory requirements
- Bachelor's Degree required; advanced degree preferred
- 10+ years progressive experience in commercial/sales/marketing operations within pharmaceutical, biotech, or equivalent organization
- Demonstrated experience applying business data analytics to generate actionable insights from complex, multi-source data sets
- Operational Excellence — proven ability to deliver quality results consistently and maintain high standards
- Optimization — demonstrated track record of working smarter, improving processes, and driving efficiencies
- Scalable Delivery — experience growing processes and systems with increasing demand while maintaining quality
- Proven track record of sales force effectiveness support, promotional program design, or commercial operations
- Excellent stakeholder communications with ability to influence without authority at all organizational levels
- Advanced proficiency in Microsoft Office Suite including PowerPoint presentations skills and excel, Salesforce.com/Veeva, and reporting platforms (Power BI, QlikSense)
- Deep understanding of pharmaceutical compliance requirements including Sunshine Act/transparency reporting
- Strong interpersonal skills with demonstrated ability to train, coach, and develop others
- Direct experience supporting event management or speaker bureau programs in pharmaceutical/biotech organization
- Proficiency with Veeva Events Management, Jira4Business, and Power BI
- Experience with AI-powered analytics tools, automation platforms, or digital innovation initiatives
- Demonstrated project management success including vendor relationships and cross-functional workstreams
- Certification in change management, process improvement methodologies (Lean, Six Sigma), or digital transformation
Technical: Business Data Analytics | Sales Force Effectiveness | AI Fluency & Digital Innovation | Territory Alignments
Functional: Strategic Thinking | Change Leadership | Stakeholder Communications | Continuous Improvement & Process Excellence | Operational Excellence & Scalable Delivery
- Bring the miracles of science to life alongside a supportive, future-focused team
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
- Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful results
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