Lead Engineer, Applied AI

1203 Barclays Global Serv. Cent; Pune District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Barclays Global Serv. Cent in Pune, India is seeking a Senior ServiceNow Developer to design, develop and improve software powering business platforms and technology capabilities for customers and colleagues.

You will own key modules, lead development with CSA/CAD certifications, work across teams, review code, and follow secure coding practices while keeping up with industry trends. This role emphasizes enterprise-grade solutions, APIs, and data models, with a focus on reliability, performance

Qualifications

• ServiceNow platform experience with CSDM, upgrades, security model, and API integrations.
• CSA and CAD admin and developer certifications; proven leadership in enterprise settings.
• Strong knowledge of programming languages and data models; follow enterprise best practices.
• Experience with CSM in regulated enterprise environments; AI model familiarity helpful.

Responsibilities

• Design, develop and improve ServiceNow software powering business platforms and tech capabilities.
• Lead development, perform code reviews and promote code quality across teams.
• Adhere to secure coding practices and implement effective unit testing.
• Collaborate with product managers, designers and engineers to meet objectives.
• Stay informed on industry trends and contribute to Barclays technology communities.

Skills

ServiceNow

CSDM

APIs

CSA

CAD

Programming languages

Data models

Security

Code reviews

AI models

GitLab

Claude Code

Tools

GitLab

Claude Code

Job description

Job Description Purpose of the role

To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.

Accountabilities

Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.

If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. At Barclays, we don’t just adapt to the future – we create it.

Senior ServiceNow Developer

Join us as a Senior ServiceNow Developer at Barclays, where you'll design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.

To be successful Senior ServiceNow Developer, you must have:

ServiceNow experience of the platform and ability to understand the core CSDM model, platform upgrades the security model and how integrations work via APIs. Be a certified CSA and CAD admin and developer to be able to lead and build functionality as a sole lead without supervision. Understand all programming languages and data models to a very good level and be able to follow best practices in an enterprise setting.

Some other highly valued skills may include: Experience of CSM module in FSO context, experience of working in enterprise regulated industry. Good experience with AI models and ability to work with tools like GitLab Duo and Claude Code.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is for Pune Location. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.