Lead - E Commerce- Flipkart & Myntra

Philips Iberica SAU; Bengaluru; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

A leading health technology company is seeking a Lead - E Commerce to drive e-commerce strategies and manage partnerships with key retailers. The ideal candidate will have a strong background in Sales or Marketing, with at least 5 years of experience in e-commerce, and a Bachelor’s or Master’s degree. Responsibilities include integrating customer forecasts, optimizing e-commerce performance, and ensuring high customer satisfaction. This role requires a hands-on approach within the team while promoting organizational goals.

Qualifications

• Minimum 7 years of experience with Bachelor's OR 5 years with Master's in Sales, Marketing, E-Commerce or equivalent.

Responsibilities

• Deliver high Customer Service Levels by integrating forecasts into planning.
• Coordinate unified approaches with internal teams for account strategies.
• Build and manage e-commerce partnerships with key retailers.
• Drive optimization of e-fundamentals for profitability and growth.

Skills

Customer Service Level Management

Strategic Partnership Development

Data-Driven Decision Making

Team Management

E-commerce Knowledge

Education

Bachelor's / Master's Degree in Business Administration, Marketing, E-Commerce or equivalent

Job description

Job Title

Lead - E Commerce- Flipkart & Myntra

Job Description

Job title: Lead - E Commerce

Your role:

• Deliver s to high Customer Service Level in collaboration with the order desk and logistics teams by integrating customer forecasts into planning, ensuring accurate and timely fulfillment of orders, and enhancing customer satisfaction.
• Coordinates a unified approach by collaborating with internal teams to ensure a cohesive strategy and execution for key accounts, facilitating regular cross-functional meetings to align on priorities and track progress against shared goals.
• Executes account strategies in line with customer priorities, driving collaborative business plans with partners to achieve growth goals, utilizing established operating models to ensure strategic alignment and effective execution.
• Builds and manages strategic e-commerce partnerships with key online retailers and marketplaces, leveraging these partnerships to secure prime positioning, expand customer reach, and drive mutually beneficial sales growth.
• Drives the optimization of e-fundamentals to ensure profitability and growth of the e-commerce channel, using data-driven insights to make informed decisions and adjusts strategies as needed to meet financial targets.
• Ensures that all product categories are well-represented across digital touchpoints during promotions and campaigns, maintaining high standards of accuracy and consistency, ensuring regular updates and audits are conducted to ensure that product information is current and complete.
• Understands customer business needs, consumer behavior, and shopper requirements to provide locally relevant value propositions, acting as the orchestrator of relationships with accounts at the local level, ensuring that customer expectations are met and exceeded.
• Manages talent across the team, while driving employee selection, performance management, compensation management, career development, and ensuring effective operational management.
• Manages and develops employees to achieve organizational goals and ensuring compliance with industry regulations, all while fostering a culture of impact with care.
• Prepares and adheres to e-commerce sales forecasts and budget reports by analyzing historical sales data, market trends and financial metrics, providing accurate projections and detailed financial insights to support strategic planning, allocate resources effectively.

You're the right fit if:

Bachelor's / Master's Degree in Business Administration, Marketing, E-Commerce or equivalent.

Minimum 7 years of experience with Bachelor's OR Minimum 5 years of experience with Master's in areas such as Sales, Marketing, E-Commerce or equivalent.

How we work together

• We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
• Onsite roles require full-time presence in the company’s facilities.
• Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.