Lead - Customer Success

Zenoti; Hyderabad; On-site; INR 2,800,000 - 5,200,000; Full time

Benefits offered by this job

Innovative company culture

Collaborative team environment

Attractive compensation

Job summary

A leading wellness technology company in Hyderabad is seeking a customer success manager to build customer relationships and drive client satisfaction. You will leverage your 8+ years of experience to engage with C-level executives, ensuring they derive maximum value from Zenoti’s applications. The role requires strong understanding of enterprise implementations and a commitment to customer success in a dynamic team environment. Attractive compensation and opportunities for impactful projects await you.

Qualifications

• 8+ years of overall experience in dealing with customers.
• Ability to understand, articulate, and manage customer expectations.
• PMP certification is an added advantage.
• Experience dealing with large, complex accounts, building relationships at the C-level.
• Knowledge of how enterprise implementations, professional services, and support processes work.

Responsibilities

• Build value-based customer relationships.
• Gather product feedback and recommendations from customers.
• Develop customer-focused processes for ensuring success.
• Applying domain expertise to close deals
• Ensuring high user adoption of the customer success management application
• Implementing best practices to improve customer success
• Ensuring smooth onboarding handoff

Skills

Customer success passion

8+ years customer experience

C-level relationship management

Open to travel

Understanding enterprise processes

Enterprise experience

Education

4-year degree in engineering or equivalent

PMP certification

Job description

Your Responsibilities Will Include

• Building value-based customer relationships
• Gathering intelligent product feedback and recommendations from the customers
• Developing customer focused processes for ensuring customer success
• Applying domain expertise to close deals
• Ensuring high user adoption of the customer success management application
• Implementing best practices to improve customer success
• Ensuring smooth onboarding handoff

Skills You'll Need

• A passion for customer success and laser focus on providing customer value.
• 8+ years of overall experience in dealing with customers.
• Ability to understand, articulate, interact with, and manage customer expectations
• Open to travel to customer locations on short notice, when required.
• Experience dealing with large, complex accounts, building relationships at the C-level.
• A 4-year degree in engineering or equivalent
• PMP is an added advantage
• Knowledge of how enterprise implementations, professional services, and support processes work will be a definite plus.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
• Attractive compensation.

Join Zenoti and be a part of our mission to empower wellness businesses worldwide!

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.