Lead, Community

WeWork India; Delhi; On-site; INR 600,000 - 800,000; Full time

Job summary

WeWork India is seeking a Community Manager to enhance member experiences, ensure smooth operations, and drive community engagement. The role requires strong interpersonal skills and operational expertise.

Ideal candidates will possess a Bachelor’s degree and at least 4 years of experience in operations or hospitality. The position involves managing day-to-day operations, conducting quality control, and developing member relationships through events and community initiatives.

Qualifications

• 4+ years of experience in operations, sales, and hospitality.
• Fluency in the local language and understanding of local culture.
• Experience in managing individual contributors.

Responsibilities

• Create a welcoming community environment through events.
• Ensure building operations are running smoothly.
• Manage cleaning and pantry responsibilities.

Skills

Community relationship development

Operational management

Sales performance

Interpersonal skills

Communication skills

Education

Bachelor’s Degree or equivalent

Job description

About the role

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations and at all locations of WeWork and serves as the “face” of WeWork. Every employee of this team helps our members and employees create their life’s work through assisting in functions such as hospitality and operations.

Responsibilities

Illustrate WeWork’s core values and strive to achieve our mission by supporting the Community Management team to achieve the following:

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
• Ensure that your building is fully operational and processes are running smoothly
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the Community Manager to support the Community Team as necessary

Building Operations and Management

• Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
• Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
• Conduct quality control walkthroughs to address immediate issues, pre‑empt potential future issues and identify areas for improvement when required
• Address day‑to‑day landlord issues including coordinating and managing building access as necessary
• Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork’s brand
• Oversee the daily ordering and receipt of product from vendors
• Prepare the building expense reports and budgets for the Community Management review
• Organise the move‑in and move‑out schedules to minimise member issues
• Conduct periodic reviews and revisions of base building documents
• Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimisation of the location
• Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so
• Support the touring of new members when required
• Support the research of prospective members in the tour pipeline and support follow‑up and closing requirements when required
• Connect with local organisations and attend networking events to promote WeWork’s community and identify potential members
• Support the referral of prospective or existing members to other locations when required

Hospitality

• Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals
• Identify and execute opportunities to connect members with each other
• Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests
• Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
• Recommend best practices to your Community Manager for the benefit of the broader company related to the member experience, sales, hospitality, operations, events and training

Experience and Qualifications

• Bachelor’s Degree or equivalent
• 4+ years experience in operations, sales and hospitality – ideally from hospitality or retail
• Fluency in the local language and understanding of local culture is required
• Experience in managing individual contributors is required
• Financial literacy and business operations experience is a plus
• Excellent interpersonal and networking skills
• Strong verbal and written communication skills
• Strong organization skills with the ability to multitask projects from start to finish
• Passion and understanding for entrepreneurial communities

Equal Opportunity Employer

WeWork India is an Equal Opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.