Community Lead - 703591

WeWork India; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

WeWork India is a leading flexible workspace operator focused on delivering exceptional member experiences across multiple locations in India, including Mumbai. This role sits within the Community Management team, driving hospitality, operations and engagement to create thriving member communities.

The Community Manager will lead events, coordinate building operations, manage vendor relations and support strategic decisions to enhance performance and member satisfaction at our WeWork sites.

Qualifications

• Bachelor's Degree or equivalent.
• 4+ years experience in operations, sales and hospitality.
• Fluency in the local language and understanding of local culture.
• Experience in managing individual contributors.
• Excellent interpersonal and networking skills.
• Strong verbal and written communication skills.
• Strong organization skills with multitasking ability.
• Passion and understanding for entrepreneurial communities.

Responsibilities

• Create a welcoming and collaborative community environment amongst members through events and by building relationships.
• Ensure that your building is fully operational and processes are running smoothly.
• Drive growth and promotion of WeWork-provided service offerings.
• Support the Community Manager to assist the Community Team as necessary.
• Enforce cleanliness and manage the Community Service Associates team.
• Coordinate moves, vendor relationships, and budget reporting.
• Engage with local organizations and events to promote WeWork and attract members.

Skills

Interpersonal skills

Networking

Verbal communication

Written communication

Organizational skills

Entrepreneurial mindset

Language fluency

Education

Bachelor's Degree or equivalent

Tools

Zendesk

Job description

WeWork India is one of India's leading flexible workspace operators – 'Great Place To Work' certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes.

Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.

At WeWork India, we're driven by collaboration, creativity, and a shared vision to redefine the future of work. If you're looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.

For more information, please visit our website

About the role

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations and at all locations of WeWork and serves as the "face" of WeWork.

Every employee of this team helps our members and employees create their life's work through assisting in functions such as hospitality and operations.

Roles and responsibilities

Illustrate WeWork's core values and strive to achieve our mission by supporting the Community Management team to achieve the following:

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
• Ensure that your building is fully operational and processes are running smoothly
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the the Community Manager to support the Community Team as necessary

Building Operations and Management

Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard

• Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
• Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
• Address day-to-day landlord issues including coordinating and managing building access as necessary
• Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork's brand
• Oversee the daily ordering and receipt of product from vendors
• Prepare the building expense reports and budgets for the Community Management review
• Organize the move-in and move-out schedules to minimize member issues
• Conduct periodic reviews and revisions of base building documents
• Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location
• Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so
• Support the touring of new members when required
• Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required
• Connect with local organizations and attend networking events to promote WeWork's community and identify potential members
• Support the referral of prospective or existing members to other locations when required

Hospitality

• Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals
• Identify and execute opportunities to connect members with each other
• Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests
• Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
• Recommend best practices to your Community Manager for the benefit of the broader company related to the member experience, sales, hospitality, operations, events, and training

Experience and Qualifications

• Bachelor's Degree or equivalent
• 4+ years experience in operations, sales and hospitality - ideally from hospitality or retail
• Fluency in the local language and understanding of local culture is required
• Experience in managing individual contributors is required
• Financial literacy and business operations experience is a plus
• Excellent interpersonal and networking skills
• Strong verbal and written communication skills
• Strong organization skills with the ability to multitask projects from start to finish
• Passion and understanding for entrepreneurial communities

Equal Opportunity Employer

WeWork India is an Equal Opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you'll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.