Lead Client Servicing Associate

Clearwater Analytics India; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Clearwater Analytics India is seeking a Client Servicing Analyst to deliver operational support across investment accounting topics and to foster strong relationships with global clients. The role requires handling inquiries related to accounting, statements, and analytics, ensuring timely, accurate responses, and proactive problem solving.

You will collaborate with internal teams, validate data against market sources, and help clients become enthusiastic advocates of Clearwater.

Qualifications

• Bachelor’s degree in Accounting or related field.
• Minimum 2 years of relevant experience.
• Strong understanding of investment accounting concepts.
• Excellent communication and client-service mindset.
• Proficient in MS Office and internal data tools.

Responsibilities

• Collaborate with clients to deliver operational support across investment accounting topics.
• Provide timely, accurate information on Financial Statements & Analytics Reporting.
• Perform tasks like account setup, client lockdowns, compliance, and reconciliation validation.
• Build strong client relationships and improve user experience.
• Validate data against third-party market data sources; reconcile investment transactions.
• Use knowledge base and internal tools to resolve queries proactively.
• Manage workflow based on productivity and quality metrics.
• Lead team and cross-team projects; support junior staff.
• Handle complex client queries.
• Train, develop, and supervise junior staff.

Skills

Investment accounting

Financial statements

Amortization & interest income

Fixed income & equity investments

Finance & accounting experience

MS Office proficiency

Attention to detail & documentation

Verbal & written communication

Organizational & interpersonal skills

Problem-solving abilities

Education

Bachelor's degree or higher in Accounting or Financial/Business-related field

Job description

Job Summary:

Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.

Responsibilities:

• Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets .


• Deliver timely and accurate information regarding Financial Statements & Analytics Reporting .


• Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation .


• Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user .


• Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions .


• Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.


• Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work .


• Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams .


• Deal with some of the more complex client queries .


• Assist in training, developing, and coaching more junior staff members, and conduct oversight on their work .

Required Skills:

• Strong understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts .


• Familiarity with the core offering of Accounting, Compliance, Risk, and Performance reports .


• Intermediate understanding of fixed income and equity investments; a basic knowledge of alternative security types preferred .


• Prior experience in finance and/or accounting .


• Strong computer skills, including proficiency in Microsoft Office.


• Excellent attention to detail and strong documentation skills.


• Outstanding verbal and written communication skills.


• Strong organizational and interpersonal skills.


• Exceptional problem-solving abilities.

Education and Experience:

• Bachelor's degree or higher in Accounting or Financial/Business-related field.


• 2+ y ears of relevant experience .