Lead Business Integration Analyst -SAP Job(Batch) Management/Monitoring/Administration

RTX; Bengaluru; Hybrid; INR 1,200,000 - 2,100,000; Full time

Job summary

RTX is seeking an experienced SAP Batch Administrator to support enterprise SAP and batch processing environments. You will monitor, schedule, and troubleshoot batch jobs, coordinating with SAP Basis, Infrastructure, Cybersecurity, and other teams to ensure smooth operations.

You will work with RMJ dashboards for global job execution, support month-end processing, and maintain incident records per ITIL guidelines.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related discipline.
• 3+ years in SAP technical support, SAP Basis support, batch operations, or enterprise job scheduling.
• Hands-on experience supporting SAP batch processing and job scheduling environments.
• Familiarity with ITIL processes, incident management, and operations support models.

Responsibilities

• Monitor, schedule, and support SAP and non-SAP batch processing using RMJ.
• Troubleshoot batch failures and coordinate resolution with SAP Basis, Infrastructure, and security teams.
• Manage RMJ dashboards, job dependencies, and restart/recovery procedures per guidelines.
• Create and update ServiceNow incidents for batch processing issues and support month-end processing.

Skills

Analytical skills

Troubleshooting

Communication

On-call readiness

Education

Bachelor's degree in IT/CS/IS/Engineering

Tools

SM36/SM37/SM61/SM66

ServiceNow

Redwood RunMyJobs (RMJ)

Job description

Date Posted: 2026-11-09 Country: India Location: IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli Position Role Type: Hybrid

About RTX

At RTX, 185,000 people come together with a shared purpose—to solve the world's most complex challenges and make a meaningful difference. With three industry-leading businesses, world-class operations, and significant investments in research and development, RTX brings together technology, innovation, and expertise to push the boundaries of what is possible. Together, we develop technologies that help connect and protect our world and shape the future of aerospace and defense.

About Collins Aerospace

Collins Aerospace, an RTX company, is a global leader in technologically advanced and intelligent aerospace and defense solutions. With deep technical expertise and a comprehensive portfolio of products and services, Collins Aerospace helps customers address some of the most demanding challenges in the global aerospace industry. Join us and be part of a team that is redefining aerospace through technology, innovation, and engineering excellence.

Job Overview

Collins Aerospace is looking for an experienced SAP Batch Administrator to support and maintain enterprise SAP and batch processing environments. In this role, you will be responsible for monitoring, scheduling, troubleshooting, and supporting business-critical SAP batch jobs to ensure smooth and reliable system operations. You will work closely with SAP Basis, Infrastructure, Cybersecurity, SAP Security, Network, and Functional Application teams to resolve operational issues and maintain business continuity. The role offers an opportunity to work with enterprise scheduling platforms such as Redwood RunMyJobs (RMJ), supporting global SAP environments, month-end processing, and critical business operations. The ideal candidate will have hands‑on experience in SAP batch monitoring, job scheduling, incident management, and production support, along with a good understanding of ITIL processes and enterprise application environments.

What You Will Do

Monitor, schedule, and support SAP and non‑SAP batch processing activities using enterprise scheduling platforms such as Redwood RunMyJobs (RMJ). Ensure timely and successful execution of business‑critical batch jobs through proactive monitoring and issue resolution. Schedule and modify recurring jobs across daily, weekly, monthly, and event‑driven processing cycles. Monitor SAP background jobs using transaction codes SM36, SM37, SM61, and SM66. Review job logs, spool outputs, runtime statistics, job dependencies, and execution history. Troubleshoot failed and long‑running jobs and coordinate recovery activities with relevant support teams. Support critical business workloads, including MRP processing, IDocs, file transfers, interfaces, and month‑end activities. Collaborate with SAP Basis, Infrastructure, Network, Cybersecurity, SAP Security, and Functional teams to resolve production issues. Monitor RMJ dashboards, process server availability, job execution status, and operational alerts. Perform approved job restarts, reruns, resubmissions, and recovery procedures based on documented guidelines. Create, update, and manage ServiceNow incidents related to batch processing failures. Follow ITIL‑based incident, problem, and change management processes. Maintain operational documentation, support procedures, and accurate incident records. Support audit activities and ensure compliance with security and regulatory requirements. Participate in on‑call rotations and provide operational support in a global 24x7 environment. Identify opportunities for automation, process optimization, and improved operational reliability.

SAP Batch Administration Monitor

• SM36 – Job Scheduling
• SM37 – Job Monitoring
• SM61 – Operation Modes
• SM66 – Global Work Process Monitoring
• Manage scheduled batch jobs and ensure timely completion.
• Analyze job logs, spool outputs, runtime statistics, and execution history.
• Troubleshoot batch job failures and coordinate resolution with application and infrastructure teams.
• Execute approved job restarts, reruns, and recovery procedures.
• Escalate unresolved issues in accordance with support procedures and service‑level agreements.

Redwood RunMyJobs (RMJ) Operations

Monitor SAP and non‑SAP job execution through Redwood RunMyJobs dashboards. Review process server status, workload distribution, and job execution dependencies. Monitor and investigate RMJ alerts related to job failures, long‑running jobs, event‑waiting jobs, assigned and dispatched jobs, and process server availability. Review job details, dependencies, chain execution status, and spool outputs. Support MRP processing cycles, IDoc processing, month‑end jobs, File Watcher jobs, and event‑based workflows. Place jobs on hold or release them based on approved procedures. Restart or resubmit jobs according to documented recovery instructions and business owner requests. Review and disposition RMJ operator messages. Coordinate with job owners and support teams to resolve batch processing issues.

Incident Management & Operational Support

Investigate and resolve SAP batch processing failures and operational issues. Coordinate with application, SAP Basis, and infrastructure teams during production incidents. Contact job owners and stakeholders for priority and month‑end processing failures. Create and maintain ServiceNow incidents and provide timely ticket updates. Document troubleshooting activities, recovery actions, and resolution details. Support root cause investigations for recurring batch failures. Monitor system health and batch processing performance. Assist with audit requests, compliance reviews, and operational readiness testing for new batch jobs and integrations. Follow security protocols and ensure the protection of sensitive business information.

Qualifications

You Must Have Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline, or equivalent experience. 3+ years of experience in SAP Technical Support, SAP Basis Support, batch operations, or enterprise job scheduling. Hands‑on experience supporting SAP batch processing and job scheduling environments. Working knowledge of SAP transaction codes SM36, SM37, SM61, and SM66. Experience troubleshooting SAP background job failures and batch processing issues. Experience using ServiceNow or similar IT Service Management tools. Familiarity with ITIL processes, incident management, and operational support models. Basic understanding of network connectivity, firewall concepts, and infrastructure dependencies. Strong analytical, troubleshooting, and problem‑solving skills. Good verbal and written communication skills. Ability to work in a 24x7 support environment and participate in on‑call rotations.

Qualifications We Prefer

Hands‑on experience with Redwood RunMyJobs (RMJ) or other enterprise workload automation platforms. Experience supporting SAP ECC and/or SAP S/4HANA environments. Experience supporting MRP processing, IDocs, SAP interfaces, and batch integrations. Knowledge of SAP job dependencies, events, job chains, and workload automation concepts. Experience supporting global production environments. Familiarity with Linux, Windows, and cloud‑hosted SAP environments. Understanding of TCP/IP networking concepts and enterprise infrastructure. Experience supporting audit and compliance activities. Exposure to scripting, process automation, and operational improvement initiatives. Experience working with cross‑functional SAP and Infrastructure support teams.

What Success Looks Like

Reliable monitoring and execution of business‑critical batch jobs with minimal business disruption. Timely and accurate resolution of job failures and production issues. Successful completion of month‑end and other critical business processing activities. Effective incident management and accurate operational documentation. Strong collaboration across SAP, Infrastructure, Security, and Business teams. Consistent adherence to operational, security, and compliance requirements. Continuous improvement in batch processing reliability and operational efficiency.

Educational Qualification

Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM), or a related technical discipline. Equivalent relevant education and work experience may be considered. Typically requires a university degree or equivalent experience, subject to applicable RTX requirements.

Digital Technology

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today! WE ARE REDEFINING AEROSPACE.

*Please consider the following role type definitions as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in‑person meetings.

Benefits

• Meal coupons
• Group Term Life Insurance.
• Group Health Insurance.
• Group Personal Accident Insurance.
• Entitled for 18 days of vacation and 12 days of contingency leave annually.
• Employee scholar programme.
• Work life balance
• Car lease programme
• National Pension Scheme
• LTA
• Fuel & Maintenance /Driver wages
• Meal vouchers

Note: Background check and drug screen required (every external new hire in the India)

Drug Screen only performed for Operations Positions

All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry‑leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.