Lead BCMS

NPCI; Mumbai; On-site; INR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Comprehensive Coverage

Employee Assistance Program

Parental Leave

Relocation support

Home Loan Interest Support

Mobile Reimbursement

Car Lease

Salary Advance

Reward & Recognition

Job summary

National Payments Corporation of India (NPCI) is seeking a Senior BCMS Coordinator/Manager to lead its Business Continuity Management System. You will independently drive BIA, continuity planning, testing, and audit readiness while collaborating with cross-functional stakeholders to ensure operational resilience and regulatory compliance with ISO 22301.

Responsibilities include managing BCMS across units, facilitating BIA workshops, developing and maintaining BC Plans, conducting drills,

Qualifications

• Bachelor’s degree in Business, Risk Management, IT, or related field.
• Experience in BCM, Risk, or Operational Resilience.
• Strong knowledge of ISO 22301 framework; BIA, BCP development, and testing.
• Excellent stakeholder management and communication skills.

Responsibilities

• Manage end-to-end BCMS activities across assigned business units.
• Lead BIA workshops to identify critical processes, assess impacts, and determine recovery objectives.
• Develop and maintain BC Plans, manuals, and procedures to ensure alignment with regulatory expectations.
• Plan, design, and conduct BCMS drills, tabletop exercises, and test effectiveness.
• Monitor IT Disaster Recovery drills and coordinate with IT teams to close gaps.
• Support incident response, audit readiness, and cross-functional crisis management.

Skills

BCM

Risk management

Operational resilience

ISO 22301

BIA

BCP development

Stakeholder management

Communication skills

Education

Bachelor’s degree in Business, Risk Management, IT, or related field

Job description

National Payments Corporation of India (NPCI) | Full Time

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

Our Culture

TheNPCIWAY -OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High- Performance Workplace .

The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
• Nanny at home Support: Assistance for Working Parents

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
• HomeLoanInterestSupport :Upto50%reimbursement*
• MobileReimbursement :Newhandsetevery2years.
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

BCMS ManagerRole SummaryThe Senior BCMS Coordinator/Manager is responsible for managing and enhancing the organization’s Business Continuity Management System (BCMS). This role independently drives Business Impact Analysis (BIA), continuity planning, testing, and audit readiness while working closely with cross-functional stakeholders to ensure operational resilience and compliance with ISO 22301 standards.Key Responsibilities Manage end-to-end BCMS activities across assigned business units by ensuring all components of the Business Continuity Management System (BCMS) framework are effectively implemented, maintained, and continuously improved in alignment with organizational and regulatory requirements. This includes preparing Functional Recovery Plan , Risk Assessment and Business Impact Analysis. Facilitate and conduct Business Impact Analysis (BIA) workshops by engaging with key stakeholders to identify critical business processes, assess potential impacts of disruptions, determine recovery objectives (RTO/RPO), and document dependencies, risks, and mitigation strategies. Lead the development, review, and maintenance of Business Continuity Plans (BCPs), manuals, and procedures to ensure they remain comprehensive, up-to-date, and aligned with business operations, regulatory expectations, and industry best practices. Plan, design, and execute simulation exercises, including tabletop drills and call tree testing, to validate the effectiveness of BCPs, improve response readiness, and identify areas for enhancement through post-exercise reviews and corrective action tracking. Monitor IT Disaster Recovery (DR) drills by coordinating with IT teams, tracking execution status, analyzing outcomes, identifying gaps, and ensuring timely closure of issues to strengthen IT resilience. Support incident response and crisis management activities by coordinating with cross-functional teams, facilitating communication, ensuring adherence to escalation protocols, and enabling structured crisis handling during disruptions. Ensure audit readiness across all in-scope business units by maintaining proper documentation, conducting periodic reviews, addressing compliance gaps, and aligning with internal policies and external regulatory requirements. Prepare and present reports, risk dashboards, and stakeholder updates that provide clear visibility into BCMS performance, risk exposure, audit findings, and continuous improvement initiatives. Representing BCMS in regulatory and non-regulatory audits, acting as the primary point of contact for auditors, facilitating discussions, providing required artifacts, and ensuring timely closure of all audit observations and identified gaps. Deliver BCM training and awareness programs across the organization to build a culture of resilience, enhance employee preparedness, and ensure clear understanding of roles and responsibilities during disruptions. Design and circulate a monthly BCMS newsletter/flyer to share updates, best practices, success stories, audit highlights, and awareness content to keep stakeholders engaged and informed. Conduct risk assessments for business units by identifying potential threats, evaluating vulnerabilities, assessing impact severity, and recommending mitigation controls to enhance overall organizational resilience. Required Qualifications Bachelor’s degree in Business, Risk Management, IT, or related field. Experience in BCM, Risk, or Operational Resilience. Strong knowledge of ISO 22301 framework. Experience in BIA, BCP development, and testing. Strong stakeholder management and communication skills. Preferred Qualifications Certifications such as ISO 22301 Lead Implementer/Auditor. Experience with GRC/BCM tools. Exposure to regulated industries like BFSI or IT services. Key Competencies Ownership and accountability Problem-solving and critical thinking Stakeholder management Attention to detail Ability to work under pressure