Lead Associate - P&C Transcription

Davies; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Davies is seeking a proactive Senior Lead Associate - Transcription to oversee a legal claims transcription team in Pune. The role focuses on team management, quality control, and ensuring compliance with client requirements.

You will coach processors, monitor performance, and drive process improvements. The ideal candidate has 6-8 years in transcription, prior lead experience, and strong communication skills to liaise with field inspectors and cross-functional teams.

Qualifications

• Graduate in any discipline with strong attention to detail.
• 6-8 years of transcription experience, preferably in P&C.
• Prior lead or reviewer experience is strongly preferred.
• Experience in a cleanroom environment and client-facing roles.

Responsibilities

• Supervise day-to-day transcription team activities and ensure timely delivery.
• Conduct quality audits and prepare performance reports.
• Provide coaching and training to improve accuracy and pace.
• Serve as point of contact for escalations and stakeholder communication.
• Monitor metrics and report dashboards to management.
• Assist in onboarding and update training materials.

Skills

Leadership

Team management

Quality audits

Coaching

Data privacy

MS Office

Education

Graduate in any discipline

Tools

Excel

PowerPoint

Outlook

Job description

Lead Associate - P&C Transcription

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Pune

Reporting To: Ankur Jakhar

Description

We are looking for a proactive and detail-oriented Senior Lead Associate - Transcription to oversee the transcription team responsible for processing Legal claims. The role will involve team management, quality monitoring, process compliance, and liaising with stakeholders to process claims, team productivity, and alignment with client-specific requirements. The Team Lead will support coaching, reporting, escalations, and operational improvement initiatives.

Key Responsibilities

• Supervise day-to-day activities of the transcription team and ensure timely completion of tasks.
• Conduct quality audits and reports, ensure adherence to internal and client guidelines.
• Provide coaching, feedback, and training to processors to improve accuracy and performance.
• Serve as the point of contact for issue resolution, escalations, and communication with field inspectors or cross-functional teams.
• Monitor team performance metrics and report daily/weekly/monthly dashboards to management.
• Identify trends in errors or workflow inefficiencies and suggest actionable improvements.
• Collaborate with internal stakeholders to align on expectations, resolve queries, and ensure process consistency.
• Assist in new hire onboarding, process documentation, and updates to training materials.
• Ensure adherence to all organizational policies, cleanroom protocols, and quality control standards.
• Support business continuity planning and maintain compliance with data privacy and security measures.

Skills, Knowledge and Expertise

• Graduate in any discipline.
• 6-8 years of experience in transcription, preferably in P&C transcription
• Prior experience in a lead or reviewer role is strongly preferred.
• Comfortable working in a structured, cleanroom environment.
• Proactive and adaptable to shifting priorities and client expectations.
• Strong leadership, team management, and mentoring capabilities.
• Excellent verbal and written communication skills.
• Keen eye for detail and a strong sense of quality standards.
• Analytical thinking with the ability to solve problems independently.
• Proficient in Microsoft Office tools (Excel, Word, PowerPoint, Outlook).
• Capable of handling time-sensitive tasks and meeting performance targets.