Lead Associate - P&C Transcription

Davies Group; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Davies Group in Pune seeks a proactive Senior Lead Associate - Transcription to oversee the P&C transcription team handling legal claims with emphasis on quality and client guidelines. You will coach processors, monitor performance dashboards, conduct audits, and drive improvements while ensuring data privacy and adherence to cleanroom and process standards.

This role reports to Ankur Jakhar and requires 6–8 years of transcription experience, preferably in P&C, with strong leadership and

Qualifications

• 6–8 years of transcription experience, preferably in P&C.
• Lead or reviewer experience strongly preferred.
• Graduate in any discipline.
• Comfortable in a structured, cleanroom environment.
• Proactive and adaptable to shifting priorities.
• Excellent leadership and mentoring abilities.
• Strong communication skills.

Responsibilities

• Supervise day-to-day transcription team activities and ensure timely completion.
• Conduct quality audits and reports, ensure adherence to internal and client guidelines.
• Provide coaching, feedback, and training to processors to improve accuracy and performance.
• Serve as the point of contact for issue resolution, escalations, and communication with field inspectors or cross-functional teams.
• Monitor team performance metrics and report dashboards to management.
• Identify trends in errors or workflow inefficiencies and suggest actionable improvements.
• Collaborate with internal stakeholders to align on expectations, resolve queries, and ensure process consistency.
• Assist in new hire onboarding, process documentation, and updates to training materials.
• Ensure adherence to all organizational policies, cleanroom protocols, and quality control standards.
• Support business continuity planning and maintain compliance with data privacy and security measures.

Skills

Leadership

Team management

Mentoring

Communication

Attention to detail

Analytical thinking

Time management

MS Office

Quality standards

Problem solving

Education

Graduate degree

Job description

Lead Associate - P&C Transcription

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Pune

Reporting To: Ankur Jakhar

Description

We are looking for a proactive and detail-oriented Senior Lead Associate - Transcription to oversee the transcription team responsible for processing Legal claims. The role will involve team management, quality monitoring, process compliance, and liaising with stakeholders to process claims, team productivity, and alignment with client-specific requirements. The Team Lead will support coaching, reporting, escalations, and operational improvement initiatives.

Key Responsibilities

• Supervise day-to-day activities of the transcription team and ensure timely completion of tasks.
• Conduct quality audits and reports, ensure adherence to internal and client guidelines.
• Provide coaching, feedback, and training to processors to improve accuracy and performance.
• Serve as the point of contact for issue resolution, escalations, and communication with field inspectors or cross-functional teams.
• Monitor team performance metrics and report daily/weekly/monthly dashboards to management.
• Identify trends in errors or workflow inefficiencies and suggest actionable improvements.
• Collaborate with internal stakeholders to align on expectations, resolve queries, and ensure process consistency.
• Assist in new hire onboarding, process documentation, and updates to training materials.
• Ensure adherence to all organizational policies, cleanroom protocols, and quality control standards.
• Support business continuity planning and maintain compliance with data privacy and security measures.

Skills, Knowledge and Expertise

• Graduate in any discipline.
• 6-8 years of experience in transcription, preferably in P&C transcription
• Prior experience in a lead or reviewer role is strongly preferred.
• Comfortable working in a structured, cleanroom environment.
• Proactive and adaptable to shifting priorities and client expectations.
• Strong leadership, team management, and mentoring capabilities.
• Excellent verbal and written communication skills.
• Keen eye for detail and a strong sense of quality standards.
• Analytical thinking with the ability to solve problems independently.
• Proficient in Microsoft Office tools (Excel, Word, PowerPoint, Outlook).
• Capable of handling time-sensitive tasks and meeting performance targets.