Lead Associate - Controllership - O2C 4A

Genpact; Dadri; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Genpact is seeking a Lead Associate in Controllership - O2C to manage end-to-end order processing, ensure accurate order entry, and coordinate with Sales, Customer Service, and Supply Chain. You will monitor orders, resolve billing queries, and support process improvements in a fast-evolving AI-driven environment.

The role requires strong AR and billing experience, excellent English communication, and collaboration across cross-functional teams.

Qualifications

• Must have strong AR and O2C knowledge.
• Experience in order management and billing queries.
• Proficient in English with attention to detail.

Responsibilities

• Manage end-to-end order processing and fulfillment.
• Coordinate with sales, customer service, and logistics.
• Monitor SLAs and KPIs, drive process improvements.

Skills

Accounts Receivable

Order Management

English Proficiency

Education

Bachelor's in Accounting

Bachelor's in Commerce

Bachelor's in Economics

Masters in Finance

CPA

Job description

Lead Associate - Controllership - O2C

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Manage end-to-end order processing activities, ensuring accurate and timely order entry, validation, and fulfillment. Monitor order status and proactively coordinate with customers, sales teams, and supply chain stakeholders to resolve order-related issues. Maintain accurate order records and ensure compliance with company policies, procedures, and audit requirements. Support order scheduling, backlog management, and delivery tracking to meet customer service expectations. Investigate and resolve order discrepancies, pricing issues, master data concerns, and billing-related queries. Collaborate with cross-functional teams including Sales, Customer Service, Logistics, Finance, and Supply Chain to ensure seamless order execution. Assist in implementing process improvements, automation initiatives, and system enhancements to improve operational efficiency. Prepare operational reports, analyze order management metrics, and provide insights to support business decisions. Support customer onboarding activities, order management projects, and continuous improvement initiatives. Ensure adherence to service level agreements (SLAs), key performance indicators (KPIs), and compliance requirements.

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications Accounts Payable Certification - F-TecF-Tec, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Required Skills

Accounts Receivable (AR), Customer Order Management, Order Entry, Order Fulfillment, Order Management, Order Processing, Sales Order Management, Sales Orders Language English (Required) Language Proficiency - Advanced - C1

Additional Job Location - Job Type Regular Master Skill List - Controllership - O2C Remote Type - Hybrid Work Shift - Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We're an agentic and advanced technology solutions company that runs mission‑critical operations for the world’s leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world’s leading companies operate. There's a lot to learn here, and room to grow.