Lead Application Support Analyst (.NET / DevOps)

Kyndryl Solutions Private Limited; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Kyndryl is seeking an experienced Lead Application Support Analyst to support, maintain, and troubleshoot enterprise applications built on .NET and .NET Core. You will work within an AMS environment to ensure stability, availability, and performance across multiple environments, driving automation and continuous service improvement.

The role requires strong incident management, root-cause analysis, and experience with CI/CD, Azure DevOps, and monitoring tools.

Qualifications

• 3-6 years of experience in application support or AMS environments.
• Strong C#, .NET Framework, .NET Core, ASP.NET Core, and REST API skills.
• Exposure to ITIL-based service management and DevOps practices.

Responsibilities

• Provide production support for enterprise apps by monitoring health, resolving incidents, and performing root-cause analysis.
• Manage incidents, service requests, changes, and SLA/KPI compliance using ITSM processes.
• Support CI/CD pipelines, deployments, configuration management, and release validation.
• Analyze logs and metrics to improve reliability and performance and reduce recurring incidents.
• Collaborate with cross-functional teams to resolve issues and improve service delivery.

Job description

Lead Application Support Analyst (.NET / .NET Core / AMS / DevOps)

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As an Application Support Analyst, you will be responsible for supporting, maintaining, and troubleshooting enterprise applications built on .NET and .NET Core technologies. You will work within an Application Managed Services (AMS) environment to ensure application stability, availability, performance, and service quality. The role combines production support, incident management, DevOps practices, automation, and continuous service improvement while collaborating with development, infrastructure, database, and business teams.

What Will You Do

• Provide production support for enterprise applications by monitoring system health, resolving incidents, troubleshooting application, API, database, and performance issues, and performing root-cause analysis.
• Manage incidents, service requests, problems, and changes using ITSM processes while meeting agreed SLAs, KPIs, and operational standards.
• Support CI/CD pipelines, deployments, configuration management, release validation, rollback planning, post-deployment monitoring, and DevOps activities across multiple environments.
• Analyze logs, alerts, metrics, and monitoring dashboards to identify issues, improve reliability, optimize performance, and reduce recurring incidents.
• Utilize approved AI-enabled support tools and automation capabilities to assist with incident triage, log analysis, knowledge retrieval, and operational efficiency improvements.
• Maintain technical documentation, support runbooks, troubleshooting guides, known-error databases, and operational knowledge repositories.
• Collaborate with development, infrastructure, database, network, security, and business teams to resolve technical issues and support service delivery activities.
• Participate in operational reviews, knowledge transitions, service improvement initiatives, on-call support, rotational shifts, and application modernization efforts as required.

Your Future at Kyndryl

The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have the growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• 3-6 years of experience in application support, maintenance, development, IT operations, or Application Managed Services (AMS) environments.
• Strong hands-on experience with C#, .NET Framework, .NET Core/Modern .NET, ASP.NET Core, Visual Studio, object-oriented programming, debugging, exception handling, and REST API support.
• Experience supporting enterprise applications in production environments, including incident management, root-cause analysis, troubleshooting, and service restoration activities.
• Good knowledge of SQL Server or equivalent relational databases, including query execution, troubleshooting, performance analysis, and data connectivity support.
• Experience with ITIL-based service management, including Incident, Problem, Change, Service Request Management, SLA tracking, and escalation management.
• Exposure to DevOps practices, including Git, CI/CD pipelines, deployment validation, release management, rollback procedures, and tools such as Azure DevOps, Jenkins, or GitHub Actions.
• Experience using monitoring and observability tools such as AppDynamics, Dynatrace, Splunk, Azure Monitor, or equivalent platforms, along with basic scripting skills in PowerShell, Python, or Bash.
• Strong analytical, troubleshooting, communication, stakeholder management, customer support, and documentation skills with the ability to work in SLA-driven enterprise support environments.

Preferred Professional and Technical Expertise

• Experience with ASP.NET MVC, ASP.NET Core Web API, middleware components, and enterprise integration services.
• Exposure to Microsoft Azure services, including Azure App Service, Azure Functions, Azure DevOps, cloud monitoring, and cloud-hosted application support.
• Experience supporting application modernization, migration, automated deployments, infrastructure monitoring, and Agile/DevOps delivery models.
• Experience working within industries such as BFSI, Retail, Healthcare, or Manufacturing and supporting business-critical enterprise applications.
• Relevant certifications in Microsoft Azure, .NET, ITIL 4, DevOps, or related technologies are preferred.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring.

At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.

What You Can Expect

Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills, and fuel your growth. We’re here to champion your journey.

With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve.

You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences.

And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.

Experience Level

Senior Level