Lead AI and ML Engineer

Delta Technology Hub; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Benefits offered by this job

Medical Insurance

Transportation to/from office

Cafeteria meals

Travel opportunities and privileges

Car lease program

Paid time off

Parental Benefits

National Pension Scheme

Job summary

Delta Technology Hub in Bangalore seeks a Lead AI & ML Engineer to steer cross-domain development across Delta’s IT domains and external airline partners. You’ll lead and build Agentic AI-based solutions aligned with MCP and enterprise standards, driving scalable, intelligent IT outcomes.

This strategic, hands-on role emphasizes cloud-native design on AWS/Azure, integration with partner systems, and mentoring teams while engaging with global stakeholders to advance Delta's technology agenda.

Qualifications

• Bachelor’s or Master’s degree in CS/Engineering.
• 7-12 years of software development experience with 2+ years in a senior role.
• Proven experience building Agentic AI solutions or intelligent agents.
• Strong AWS, Azure, and cloud-native solution development.
• Experience with APIs, microservices, and cross-functional teams.
• Airline operations or travel-industry exposure is a plus.

Responsibilities

• Lead cross-domain development coordination across internal IT domains and partner airline systems.
• Act as a technical liaison between business, IT, and external partners.
• Envision and prototype Agentic AI-based solutions and integrate AI-assisted coding tools.
• Lead PoC initiatives and evolve them into production-ready applications.
• Design cloud-native solutions on AWS/Azure with MCP compliance and automation.
• Drive innovation via hackathons and foster scalable engineering practices.
• Collaborate with global teams including JV partners and SkyTeam.

Skills

AI/ML leadership

Cloud expertise

Systems integration

Cross-functional collaboration

Communication

Mentoring

Education

Bachelor’s or Master’s in CS/Engineering

Tools

GitHub Copilot

LangChain

OpenAI

Hugging Face

AWS Developer CLI

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Role Overview

We are seeking a highly skilled and visionary Lead AI & ML Engineer to join our Alliances IT team in DTH Bangalore. This role will lead cross-domain development coordination efforts across Delta’s internal IT domains and external partner airline systems (Joint Venture partners and SkyTeam). The ideal candidate will bring deep technical expertise, a passion for AI-driven innovation, and hands‑on experience in building Agentic AI-based solutions aligned with Model Context Protocol (MCP) and enterprise standards.

This is a strategic and hands‑on role that will help increase operational data visibility, optimize architectural decisions, and drive the development of scalable, intelligent IT solutions.

Key Responsibilities

• Cross-Domain Development Leadership:
• Coordinate development efforts across multiple internal IT domains and external airline partners.
• Ensure seamless integration and interaction between Delta’s systems and partner airline IT platforms.
• Act as a technical liaison between business stakeholders, IT teams, and external partners.
• AI Innovation-Based Solution Development:
• Envision, prototype, and build Agentic AI-based solutions to enhance operational data visibility.
• Integrate AI-assisted coding tools (e.g., GitHub Copilot) and vibe coding environments for accelerated development.
• Lead proof‑of‑concept initiatives and evolve them into production‑ready applications.
• Stay abreast of emerging AI technologies and apply them to solve complex business challenges.
• Cloud & Architecture Innovation:
• Design and develop cloud‑native solutions using AWS and Microsoft Azure, ensuring compliance with Model Context Protocol (MCP) guidelines.
• Leverage AWS Developer CLI for efficient deployment and automation of cloud‑native applications.
• Contribute to the design and evolution of IT architecture within Delta’s IT domains.
• Implement responsible AI principles and enterprise governance for ethical AI deployment.
• Innovation & Organizational Engagement:
• Drive innovation through participation in hackathons, innovation labs, and cross‑functional ideation sessions.
• Advocate for modern engineering practices and scalable design principles.
• Stakeholder Engagement:
• Collaborate with global teams including Delta’s internal IT domains, JV partners, and SkyTeam alliance members.
• Contribution to Matrix Domain Development:
• Contribution towards matrix domain team development to continuously enhance and extend functionality for seamless check‑in experiences across Delta and partner systems.

What You Need To Succeed (Minimum Qualifications)

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 7-12 years of experience in software development, with at least 2 years in a senior role.
• Proven experience in building and deploying Agentic AI solutions or intelligent agents.
• Strong expertise in AWS, Microsoft Azure, and cloud‑native solution development.
• Strong understanding of system integration, APIs, microservices, and cloud‑native architectures.
• Experience working in cross‑functional, multi‑stakeholder environments.
• Excellent communication, leadership, and problem‑solving skills.
• Experience with airline operations or travel industry systems is a plus.

Behavioral Competencies

• Lead initiatives with high accountability, create a collaborative environment with a solution‑based approach.
• Serve as a trusted advisor and mentor for the team offering technical advice.
• Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross‑functional teams and geographies enabling organizational alignment.
• Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
• Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward‑thinking approaches to complex problems in one’s own area of work.
• Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Hands‑on experience with AI/ML frameworks (e.g., LangChain, OpenAI, Hugging Face).
• Familiarity with AI‑assisted coding tools (GitHub Copilot, CodeWhisperer) and vibe coding environments.
• Knowledge of prompt engineering, fine‑tuning LLMs, and agentic AI orchestration.
• Exposure to data engineering, real‑time data processing, and vector databases.
• Agile development methodologies and DevOps practices.
• Experience with MLOps, continuous integration for AI models, and AWS Developer CLI for automation.

About The Company

What started as a humble, little aerial crop-dustingoperation called Huff DalandDusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award‑winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award‑winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on‑time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines' investments in world‑class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world‑class travel experiences to its customers through innovation and cutting‑edge methodologies. By continuously reimagining processes and driving technology‑led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Immerse yourself in an employee‑centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting‑edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.