Lead Administrator L2

Wipro; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT services firm based in Pune is seeking a Mid-Senior Level Administrator with 8-10 years of experience in IT. This role includes managing architecture planning, day-to-day operations, and team development to enhance capability and effectiveness. Key responsibilities involve troubleshooting issues, strategizing disaster recovery plans, and engaging with team members to promote satisfaction and performance management. The position demands technical expertise and leadership skills in a dynamic environment.

Qualifications

• 8-10 years of experience in Information Technology.
• Proven experience in architecture planning and team management.
• Ability to manage database and application platforms.

Responsibilities

• Provide support in architecture planning, migration, and installation.
• Manage day-to-day operations by troubleshooting and developing fixes.
• Forecast talent requirements and hire the right resources.

Skills

Technical expertise in architecture planning

Disaster recovery planning

Team management

Troubleshooting and RCA

Employee engagement initiatives

Job description

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.

Responsibilities

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  
  
  
  • Lead the structural/ architectural design of a platform/middleware/database/back up etc. according to various system requirements to ensure a highly scalable and extensible solution.
  
  
  • Conduct technology capacity planning by reviewing the current and future requirements.
  
  
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms, as applicable.
  
  
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans.
  
  
  
  


• Manage the day-to-day operations of the tower
  
  
  
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  
  
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower.
  
  
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges.
  
  
  • Develop shift roster for the team to ensure no disruption in the tower.
  
  
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  
  
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities with respect to progress, updates, status, and next steps.
  
  
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.
  
  
  
  

Team Management

• Resourcing
  
  
  
  • Forecast talent requirements as per the current and future business needs.
  
  
  • Hire adequate and right resources for the team.
  
  
  • Train direct reportees to make right recruitment and selection decisions.
  
  
  
  


• Talent Management
  
  
  
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness.
  
  
  • Build an internal talent pool of HiPos and ensure their career progression within the organization.
  
  
  • Promote diversity in leadership positions.
  
  
  
  


• Performance Management
  
  
  
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  
  
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below.
  
  
  
  


• Employee Satisfaction and Engagement
  
  
  
  • Lead and drive engagement initiatives for the team.
  
  
  • Track team satisfaction scores and identify initiatives to build engagement within the team.
  
  
  • Proactively challenge the team with larger and enriching projects/initiatives for the organization or team.
  
  
  • Exercise employee recognition and appreciation.
  
  
  
  

Deliverables

No Performance Parameter

Measure 1: Operations of the tower, SLA adherence

Knowledge management

CSAT/ Customer Experience

Identification of risk issues and mitigation plans

Knowledge management 2: New projects, Timely delivery, Avoid unauthorised changes, No formal escalations

Experience

8-10 Years

About the Company

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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