LEAD ADMINISTRATOR L2

Wipro; Mumbai; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Wipro is seeking an experienced architect/operations lead to drive architecture planning for platforms, databases, middleware and backups, while managing day-to-day tower operations. You will oversee capacity planning, DR strategies, performance tuning and incident resolution, and you will create SOPs and data-architecture guidance for ongoing projects.

The role also includes team management, resource planning and reporting to leadership, ensuring adherence to SLAs and continuous improvement

Qualifications

• Mandatory Skills: VMware Server Admin.
• Experience in architecture planning for platforms, databases, middleware and backup systems.
• Experience leading technical teams and managing operations.

Responsibilities

• Lead the structural/architectural design of a platform, middleware, database and backup.
• Plan capacity, optimize performance and implement DR/backup strategies.
• Manage day-to-day operations of the tower, troubleshoot issues and perform RCA.
• Develop SOPs, data architecture guidance and daily test plans.
• Provide weekly status reports to stakeholders.

Skills

VMware

Server admin

Architecture planning

Disaster recovery

Team management

Operations excellence

Job description

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

Job description

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

Deliver

• NoPerformance ParameterMeasure1Operations of the towerSLA adherence
• Knowledge management
• CSAT/ Customer Experience
• Identification of risk issues and mitigation plans
• Knowledge management2New projectsTimely delivery
• Avoid unauthorised changes
• No formal escalations

Mandatory Skills: VMware Server Admin .

Experience: 8-10 Years
.

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