LEAD ADMINISTRATOR L1

Wipro; Hyderabad; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading technology company in Hyderabad is seeking an experienced professional with 5-8 years in architecture planning and team management. The role involves managing day-to-day operations, leading various project requirements, and ensuring high levels of team engagement and customer satisfaction. Candidates should be skilled in troubleshooting, capacity planning, and effective resource management. This opportunity offers a chance to thrive in a digitally transforming environment powered by purpose.

Qualifications

• 5-8 years of relevant experience in technical architecture and team management.
• Proven abilities in disaster recovery planning and implementation.
• Experience in ensuring SLA adherence and customer satisfaction.

Responsibilities

• Lead architecture planning and support for new projects.
• Manage day-to-day operations and troubleshooting in the tower.
• Forecast talent requirements and manage team performance.
• Drive engagement initiatives and track team satisfaction.

Skills

Architecture planning

Troubleshooting

Capacity planning

Team management

Performance reviews

Job description

Overview

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.

Role Responsibilities

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/middleware/backup)
  • Lead the structural/architectural design of a platform/middleware/database/backup etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues
  • Plan for and manage upgrades, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities with respect to progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/initiatives for the organization or team
  • Exercise employee recognition and appreciation

Deliverables

• Operations of the tower
  • SLA adherence
  • Knowledge management
  • CSAT/ Customer Experience
  • Identification of risk issues and mitigation plans
• New projects
  • Timely delivery
  • Avoid unauthorized changes
  • No formal escalations

Experience: 5-8 Years

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.