LEAD ADMINISTRATOR L1

Wipro Technologies; Pune District; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Wipro Limited in India is seeking an experienced technical incident resolver to address high-priority tickets, perform advanced troubleshooting, and ensure SLA compliance across technology domains. You will analyze performance data, coordinate with internal and external stakeholders, and contribute to knowledge base updates while collaborating with teams to close issues promptly.

A background in enterprise IT operations, strong communication, and a drive for continuous improvement are essential

Qualifications

• 5–8 years experience in incident management and IT operations.
• Experience with backup/recovery tools and disaster recovery planning.
• Strong troubleshooting, analytical, and problem-solving skills.

Responsibilities

• Triaging and resolving high-priority incidents to ensure timely closure.
• Monitor and uphold SLA commitments for designated technology areas.
• Analyze performance data and coordinate with stakeholders for capacity planning.
• Develop and implement mitigation measures for tool or process improvements.
• Participate in disaster recovery activities and ensure security controls are in place.
• Prepare reports and updates for weekly/monthly service reviews.
• Collaborate with team members to resolve tickets and service requests.
• Contribute to SOPs and knowledge base for future resolutions.

Skills

Incident management

Troubleshooting

SLA compliance

Root cause analysis

Stakeholder communication

Tools

Commvault Backup

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills: Commvault Backup.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.