LEAD ADMINISTRATOR L1

Wipro; Maharashtra; Presencial; INR 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Wipro in India is seeking an experienced IT operations professional to resolve high-priority incidents through advanced troubleshooting and to ensure SLA compliance. The role involves analyzing system performance trends and creating mitigation measures with internal and external stakeholders.

You will monitor SLAs, coordinate with technical teams for root cause analysis, and contribute to capacity planning.

Formación

• 5-8 years of experience in incident resolution and advanced troubleshooting.
• Knowledge of storage technologies and performance tuning.
• Experience with SLA monitoring and stakeholder communication.

Responsabilidades

• Triaging and resolving high-priority incidents (P2) with root-cause analysis.
• Monitor SLAs for assigned technology areas and escalate pro-actively as needed.
• Analyse system performance data and coordinate capacity planning efforts.
• Propose and implement system improvements and mitigation measures.
• Support disaster recovery activities including security assessments.
• Prepare reports and communicate performance to stakeholders.
• Collaborate with team members to close tickets and fulfill service requests.
• Contribute to SOPs and knowledge base to aid future resolutions.

Conocimientos

EMC Storage Implementation & Maintenan

Descripción del empleo

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Job description

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills

EMC Storage Implementation & Maintenance

Experience

5-8 Years

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