LEAD ADMINISTRATOR L1

Wipro; Chennai; Sur place; INR 900 000 - 1 300 000; Plein temps

Résumé du poste

Wipro is seeking an experienced Incident Manager to resolve high-priority IT incidents through advanced troubleshooting and root cause analysis. The role emphasizes SLA adherence, performance monitoring, and proactive stakeholder communication to align IT services with business needs.

Based in Chennai, this full-time position requires 5-8 years of experience in incident management and expertise with Commvault Backup.

Qualifications

• 5-8 years of experience in incident management and resolution.
• Advanced troubleshooting and root cause analysis experience.
• Experience coordinating with stakeholders and internal teams.

Responsabilités

• Triaging and resolving high-priority incidents (P2) with advanced troubleshooting.
• Monitor SLA compliance and escalate proactively as needed.
• Analyze system performance trends and support capacity planning.

Connaissances

Commvault Backup

Description du poste

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills

Commvault Backup.

Experience

5-8 Years.

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