LCC Shared Services Analyst - Contracts

RTX (Raytheon); Bengaluru; A distancia; INR 700.000 - 1.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Group Health Insurance

Vacation and contingency leave

Employee scholar programme

Work life balance

Car lease programme

National Pension Scheme

LTA

Meal vouchers

Descripción de la vacante

RTX is seeking a Remote Intake Analyst for its LCC group in Bengaluru. You will perform initial intake, ensure data accuracy across systems, and manage centralized channels and queues while routing requests for review and escalation.

Ideal candidates have a Bachelor's degree and experience with enterprise processes, ticketing systems, and maintaining documentation for compliance. The role offers a remote work arrangement and benefits under RTX Collins Aerospace.

Formación

• Bachelor's degree or equivalent is typically required.
• Experience with intake and routing using enterprise processes and tools.
• Experience maintaining data across tracking tools and internal systems.
• Experience managing centralized communication channels and ticketing systems.

Responsabilidades

• Perform initial intake of requests through enterprise intake processes and tools for the LCC group.
• Maintain accurate data across tracking tools and internal systems.
• Monitor and manage centralized communication channels and request queues.
• Log incoming requests, track status, and communicate updates to stakeholders.
• Route requests for review or escalation per workflows and compliance requirements.
• Perform basic compliance checks to ensure required documentation and approvals are complete.
• Upload and maintain records in designated repositories for retrievability.
• Participate in training and process-improvement activities.

Descripción del empleo

Date Posted:
2026-10-26

Country:
India

Location:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type:
Remote

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

What You Will Do

Key responsibilities include :

• Perform initial intake of requests through designated enterprise intake processes and tools for the LCC group.
• Maintain accurate and complete data across tracking tools, platforms, and internal systems.
• Monitor and manage centralized communication channels, including shared inboxes, ticketing systems, and request queues.
• Log incoming requests, track status updates, and provide timely communication to internal stakeholders.
• Resolve routine intake questions and assist requesters with troubleshooting issues related to documentation, templates, or required information.
• Route requests for review, approval, or escalation in accordance with established workflows and compliance requirements.
• Perform basic compliance checks to ensure required documentation, mandatory data fields, and approval steps are completed.
• Upload, index, name, and maintain records in designated repositories to ensure documentation is complete, accurate, and retrievable.
• Support record maintenance activities, metadata updates, and system corrections.
• Participate in training sessions to learn processes, standards, and enterprise tools.
• Assist in process improvement activities through minor updates to workflows, templates, or documentation.
• Recommend small improvements to systems, tools, or processes to enhance efficiency, accuracy, or turnaround time.
• Escalate complex, unclear, or risk-related issues to senior analysts, supervisors, or management.
• Log turnback activities, errors, or issues into designated tracking systems to support continuous improvement.
• Maintain accuracy, completeness, and timeliness of all records to ensure compliance and audit readiness.
• Support training programs for the LCC group by updating training catalogs, materials, and records, and maintaining training schedules.
• Manage contents of the Knowledge Library.
• Review access requests to LCC tools in accordance with standard guidance; update master data as needed.
• Perform other activities as assigned.

Qualifications You Must Have

• Typically requires a Bachelor's degree.
• Experience in performing intake and routing of requests through enterprise processes and tools.
• Experience maintaining accurate and complete data across tracking tools, platforms, or internal systems.
• Experience monitoring and managing centralized communication channels such as shared inboxes, ticketing systems, or request queues.

Qualifications We Prefer

• Less than 2 years of relevant experience in a corporate environment.
• Experience with written and verbal English communication to collaborate with global teams.
• Experience reviewing documents and maintaining records with attention to detail and accuracy.
• Ability to consistently follow defined processes, work instructions, and compliance requirements.

WE ARE REDEFINING AEROSPACE:

Some of our competitive benefits package includes:

Benefits package includes:

• Group Term Life Insurance.
• Group Health Insurance.
• Group Personal Accident Insurance.
• Entitled for 18 days of vacation and 12 days of contingency leave annually.
• Employee scholar programme.
• Work life balance.
• Car lease programme.
• National Pension Scheme
• LTA
• Fuel & Maintenance /Driver wages
• Meal vouchers

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.

Note:

Background check and drug screen required (every external new hire in the India)

Drug Screen only performed for Operations Positions

At Collins, the paths we pave together lead to limitless possibility.