Landside Operations and Dispatch Specialist

Maersk Line India Pvt Ltd; Chennai; On-site; INR 350,000 - 550,000; Full time

Job summary

Maersk Line India Pvt Ltd is seeking a Specialist to plan and track container movement, coordinating with drivers and terminals to ensure time-sensitive cargo reaches its destination. The role requires 2-3 years of experience and familiarity with SAP TMS and MS Office for case management.

The incumbent will dispatch work orders for truck, rail and barge, update systems, and maintain strong customer communication while upholding service levels.

Qualifications

• Any Graduate with 2-3 years of experience in logistics or dispatch roles.
• Strong communication and coordination skills required.

Responsibilities

• Execute landside operations including truck or rail transport of cargo/containers.
• Provide administrative support and perform skilled tasks to back up operations.
• Work independently while applying standards and willing to adapt when needed.
• Elevate non-routine issues to supervisors within defined guidelines.

Skills

Customer communication

Team coordination

Education

Any Graduate

Tools

SAP TMS

MS Office

Job description

Specialist

This position is responsible for planning and tracking of container movement utilizing most efficient and effective routing on a daily basis. The Dispatch also ensures time-sensitive cargo moves to its final destination within established terms and provides direction and guidance to Contract Drivers to ensure goals are accomplished.

Essential Duties/Responsibilities

• Communicates daily with Customers, Contract Drivers, Terminal Personnel, and internal service representatives; coordinating, troubleshooting and resolving issues
• Coordinate and problem solve pick-ups and deliveries with Contract Drivers, partner carriers, rail operators, and port operators
• Dispatch WO for truck, rail and barge as per the timeline with any miss
• Communicate any delays to customers proactively
• Meets all customer levels of service and deadline requirements eliminating any service failures.
• Handle all customer quires with empathy and understanding the customer needs and driving towards positive NPS
• Records and audits all documents for equipment tracking
• Track, trace and report container activity
• Manage additional cost
• Update relevant systems to track appointments and drays
• Authorize equipment drops and monitor container idling
• Develops and maintains a positive working rapport with customers, Terminal Operators, and truck vendors
• Process and complete all documentation assigned in a timely manner
• Ability to work in a fast paced environment
• Cross learning capability and supporting team as in when required and supporting in being an engaged team
• provides the vendor feedback to procurement to improve the performance

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

You will be responsible for:

• Executing Landside Operations which includes roles that manage and operate landside transport modalities, such as truck or rail transport of cargo/containers.
• Executing administrative tasks that includes primary support to others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
• Working independently and applying standards, yet can also make departures from established processes to resolve problems at the top of career stream
• Working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines and typically under supervision. Having skills developed through job-related training and on-the-job experience within a specific job discipline.
• Having knowledge of standardized work routines and methods, general facts and information but may need to elevate non-routine problems to a more experienced colleague or supervisor.
• This job requires limited job and business knowledge at the time of hiring.

Qualification/Experience:

Any Graduate with 2-3 years of experience.

Technical Skills:

Should have experience on SAP TMS, MS Office Case Management (good to have)

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Experience Level Mid Level