Lambiga Resource Management Pvt ltd Looking for Desktop Support Engineer at Tambaram West, Chen[...]

Lambiga Resource Management Pvt ltd; Chennai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their team. In this role, you will address user tickets related to hardware, software, and networking issues, providing exceptional customer service and technical support. You will guide users through installations and troubleshooting processes, ensuring their systems are functional and efficient. This position offers a dynamic work environment with opportunities for growth and development in the IT field. If you are passionate about technology and helping others, this role could be the perfect fit for you.

Qualifications

• 1+ year of experience in IT support or technical assistance.
• Strong troubleshooting skills and customer service orientation.

Responsibilities

• Address user tickets regarding hardware, software, and networking.
• Guide users with simple, step-by-step instructions for troubleshooting.

Skills

Troubleshooting

Technical Support

Customer Service

Documentation Skills

Education

Bachelor's Degree in IT or related field

Tools

Remote Support Software

Ticketing System

Job description

Job Responsibilities:

• Address user tickets regarding hardware, software, and networking.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals.

Job Types: Full-time, Regular / Permanent

Salary: ₹9,000.00 – ₹14,000.00 per month

Schedule:

• Day shift
• Morning shift
• Rotational shift

Ability to commute/relocate: Reliably commute or planning to relocate before starting work (Required).

Education and Experience:

• IT: 1 year (Preferred)
• Total work: 1 year (Preferred)