LAKSHYA CA CAMPUS Looking for IT Executive (Software/Product Development ) at Kochi, Kerala

LAKSHYA CA CAMPUS; Kochi; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is looking for a dedicated professional to assist in product development and customer support. This role involves enhancing existing products, preparing detailed project reports, and ensuring customer satisfaction through outstanding service. The ideal candidate will have a strong background in product management and a passion for continuous improvement. If you are eager to contribute to a dynamic team and help shape innovative solutions, this is the perfect opportunity for you to grow and make a meaningful impact.

Qualifications

• Experience in product development and customer support is essential.
• Strong project management and risk analysis skills are required.

Responsibilities

• Assist in developing new products and enhancing existing ones.
• Prepare project status reports and risk assessments for management.
• Provide outstanding customer service to ensure satisfaction.

Skills

Product Development

Project Management

Risk Management

Customer Service

Process Improvement

Education

Bachelor's Degree

Job description

Job Responsibilities

1. Assist in the development of new products and enhancement of existing products.
2. Prepare and organize project status and risk reporting to management and customers.
3. Record product defects and appropriate resolutions.
4. Develop mitigation plans to help resolve risks.
5. Develop functional requirements based on business needs.
6. Maintain accurate and complete product-related information.
7. Identify process improvements to achieve goals related to product and customer support.
8. Train the internal team on product knowledge as required.
9. Work with Managers and marketing teams to ensure that products and services meet customers’ current and future needs.
10. Identify product ideas and opportunities based on industry trends, current market environment, and competitive trends.
11. Provide outstanding customer service to ensure customer satisfaction.
12. Assist in the development of processes and process corrections.
13. Provide support to customers on the function and usage of the product.

Job Type: Regular / Permanent

Salary: ₹15,000.00 – ₹25,000.00 per month

Benefits:

Schedule:

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