Label Template & Integration Specialist

People Prime Worldwide; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading IT services company is seeking a Label Template & Integration Specialist to manage and support labeling systems. You will diagnose technical issues related to labeling software and hardware, assist users with troubleshooting, and ensure compliance with regulations. The ideal candidate should have 4-6 years of experience and a strong understanding of labeling software and customer service focus. This position is based in India with a contract employment type.

Qualifications

• 4-6 years of experience in labeling software and related technical support.
• Strong problem-solving skills and ability to analyze issues.
• Excellent written and verbal communication skills.

Responsibilities

• Identify and resolve technical issues related to labeling software and hardware.
• Manage labeling systems, including configuration and performance monitoring.
• Create documentation and provide user support.

Skills

Understanding of labeling software (NiceLabel, BarTender, CodeSoft Sentinel)

Problem-solving skills

Excellent communication skills

Customer service focus

Knowledge of label design and quality control procedures

Familiarity with industry standards (cGMP, GDP)

Ability to work with cross-functional teams

Job description

Job Title: Label Template & Integration Specialist

Locations: Pune, Mumbai

Experience: 4 - 6 Years

Employment Type: Contract to Hire (Contract)

Work Mode: Work From Office

Notice Period: Immediate to 15 Days

Our client is a leading Indian multinational IT services and consulting firm that provides digital transformation, cloud computing, data analytics, and enterprise application integration solutions to over 700 clients across banking, manufacturing, technology, media, retail, and travel & hospitality.

Key Responsibilities

• Identify, diagnose, and resolve technical issues related to labeling software, hardware, and processes.
• Manage and maintain labeling systems, including configuration, updates, and performance monitoring.
• Provide technical guidance and support to users, addressing queries and enabling effective use of labeling technology.
• Create and maintain documentation, user guides, and knowledge‑base articles to support users and streamline support processes.
• Collaborate with internal teams (engineering, quality assurance, production) and external vendors to resolve complex issues and improve labeling processes.
• Ensure labels meet specifications, regulatory requirements, and quality standards.
• Maintain compliance with industry standards and regulations.

Skills and Qualifications

• Strong understanding of labeling software (NiceLabel, BarTender, CodeSoft Sentinel) and related hardware.
• Excellent problem‑solving skills: analyze issues, identify root causes, and implement effective solutions.
• Excellent written and verbal communication skills for documenting issues and collaborating with teams.
• Customer focus: provide excellent customer service and support, ensuring user satisfaction.
• Knowledge of label design, printing, and quality‑control procedures.
• Familiarity with relevant industry standards and regulations (cGMP, GDP).
• Ability to work effectively with cross‑functional teams and external vendors.

Examples of Specific Tasks

• Configure label templates in NiceLabel software.
• Troubleshoot printer errors and connectivity issues.
• Assist users with barcode scanning problems.
• Develop training materials for new labeling technologies.
• Collaborate with the quality assurance team to ensure label accuracy.
• Work with regulatory affairs to ensure compliance with labeling requirements.

Additional Requirements

• Willingness to work night shifts on a rotation basis.
• Strong knowledge of labelling, Nicelabel, loftware, Citrix, Codesoft, Sentinel, PGP, InfoDyne, and ServiceNow.

Seniority Level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting