L4-RECOVERY DEPT-TS-KHAMMAM-BACL

Bajaj Auto Ltd; Uttarkashi; On-site; INR 400,000 - 600,000; Full time

Job summary

Bajaj Auto Ltd is seeking a Collections Officer for on-site duties in Pune. The role focuses on repossession, settlements, and recovery through agency partners. You will manage a network of recovery agencies, onboard/train partners, and drive daily targets while ensuring compliance with regulations.

A minimum of 4 years in vehicle-finance recovery is preferred, with willingness to travel 60–80 km daily. Graduation in B.Com/BBA or equivalent is required.

Qualifications

• Graduation in B.Com/BBA or equivalent
• Minimum 4 years experience in collections
• Domain knowledge in vehicle finance/NBFCs or Banks preferred
• Travel ready: 60-80 km/day
• On-site location in Pune

Responsibilities

• Repossession and settlement activities.
• Manage network of repossession agencies in the territory.
• Onboard, train and review recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan accounts.
• Maintain RO R within portfolio per defined targets.
• Set daily and fortnightly recovery targets for agencies and monitor progress.
• Plan field visits to maximize customer coverage and handle complex cases.
• Supervise third-party recovery agents and ensure adherence to company rules.
• Identify accounts needing legal action or repossession and oversee the process including customer communication.
• Keep accurate records of visits, calls and recovery updates and share daily reports with the manager.
• Prioritize penal charge collections to support collection costs.
• Spot agencies for empanelment and share with supervisors.

Skills

Repossession knowledge

Collections system handling

Regulatory compliance

MS Excel

Vendor management

Education

Graduation (B.Com, BBA or equivalent)

Tools

MS Excel

Reporting tools

Job description

Job Description:

Job Description – Collections Officer

(Unique Job ID)

• Designation: Collections Officer
• Department: Bucket 6+ and write off Collections
• Level: L4
• Employment Type: On-site, Full time
• Location: Pune RO
• Reporting Manager Title: Area Collections Manager
• Language: English, Hindi, Local language (preferred)
• Travel: 60-80 km/Day
• Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)
• Work Experience: Minimum 4 years
• Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Technical Skills

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills

• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• People management
• Problem-solving
• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand
• Hiring Local/Pan-India Candidates: (Based on company policy)
• Additional Comment (if any): Requirement of Personal vehicle and smartphone