L4-Recovery Dept-MP-Chindwara-BACL

Bajaj Auto Limited; Bhopal; On-site; INR 450,000 - 650,000; Full time

Job summary

Bajaj Auto Limited in India seeks a Recovery Lead to search and recover 7+ accounts through repossession and settlements with specialized agencies in the assigned territory.

You will onboard and train recovery channel partners, supervise third-party agents, and coordinate field visits to maximize customer coverage while ensuring compliance with policies and legal requirements.

Accurate records and daily progress reporting to the manager are essential for success in this role.

Qualifications

• Graduation required (B.Com, BBA or equivalent).
• Minimum 4 years of experience in vehicle financing recovery/collections.
• Familiar with repossession processes and regulatory requirements.

Responsibilities

• Repossession and settlement of accounts as per targets.
• Handle a network of repossession agencies within the territory.
• Onboard, train and review performance of recovery partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan accounts.
• Maintain recoveries within defined business targets.
• Set daily/fortnightly recovery targets for agencies; monitor progress.
• Coordinate field visits to maximize coverage; handle complex cases.
• Supervise third-party recovery agents and ensure compliance with rules.
• Identify accounts needing legal action or repossession; oversee the process.
• Ensure all recovery work follows policies and legal requirements and report issues.
• Keep records of visits, calls and updates; share daily reports with manager.
• Prioritize penal charge collections to support costs.
• Spot agencies for enrolment and empanelment as needed.

Skills

Repossession

Collections system handling

Regulatory & compliance adherence

MS Excel

Education

Graduation (B.Com / BBA)

Job description

Select how often (in days) to receive an alert:

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone