L4-Recovery Dept-GJ-Bhuj-BACL

Bajaj Auto Limited; Ahmedabad District; Sur place; INR 400 000 - 700 000; Plein temps

Résumé du poste

Bajaj Auto Limited in India seeks a Field Recovery Officer to search and recover 7+ accounts through repossession and settlement with specialized agencies. The role requires visiting assigned territories, managing a network of recovery partners, and ensuring compliance with company policies.

You must have Graduation (B.Com, BBA or equivalent) and a minimum of 4 years in vehicle finance recovery, with willingness to travel 60-80 km per day. Personal vehicle and smartphone are required.

Qualifications

• Graduation (B.Com, BBA or equivalent) preferred.
• Minimum 4 years in vehicle finance recovery.
• Experience with repossession and settlements.

Responsabilités

• Repossession and settlement of recovery cases.
• Manage a network of recovery agencies in the assigned territory.
• Onboard, train and review performance of recovery partners.
• Execute field recovery actions including skip tracing and settlements.
• Maintain Return on Recovery (ROR) within portfolio targets.
• Set daily/fortnightly recovery targets and monitor progress.
• Plan field visits to maximise coverage and handle complex cases.
• Supervise third-party recovery agents and ensure compliance.
• Identify accounts for legal action and oversee the process.
• Ensure adherence to policies and report issues promptly.
• Maintain records and share daily reports with the manager.

Connaissances

Repossession process knowledge

Collections system handling

Regulatory compliance

Customer empathy

Problem-solving

Formation

Graduation (B.Com, BBA or equivalent)

Outils

MS Excel

Description du poste

Select how often (in days) to receive an alert:

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone