L4 - MC DMS - SERAMPORE - WB - BACL

Bajaj Auto Limited; Kolkata District; Sur place; INR 500 000 - 800 000; Plein temps

Résumé du poste

Bajaj Auto Limited is seeking a competent professional to allocate portfolios to vendors based on past performance and availability, while coordinating with agencies for better resolution.

The role demands experience in financial services or related sectors, teamwork, and strong stakeholder management. You will manage call planning, billing closures, and compliance with TATs.

Qualifications

• Minimum 2 years of experience in Financial Services/Banking/FMCG/NBFC.
• Any Graduate/PG/MBA is acceptable.

Responsabilités

• Allocation of portfolio to vendor based on past performance trend and FOS availability.
• Review cases with FOS / TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt book and repo kits periodically.
• Close agency billing within 60 days of completed work month.
• Secure prior approvals in repo cases and assist agencies with repo issues.
• Handle collection/repo-related customer service issues/escalations.
• Coordinate with legal team for actions against chronic defaulters and enforcement agencies.
• Track and review KPI like resolution with agencies and FOs.
• Limit flow rates to next bucket for the location.
• Remove non-performing FOs and recruit/train new team as needed.
• Close CRM queries within the assigned TAT; address audit queries in time.

Connaissances

Managing Teams

Relationship management

Result oriented

Multitasking

Description du poste

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DESCRIPTION

• Level: L4
• Department: MC DMS
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer

SKILL SET REQUIRED

• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.