L3 Java Support Consultant

NTT DATA, Inc.; Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

NTT DATA is seeking a L3 Java Support Consultant for our Bangalore, Karnataka team. This role focuses on leading a capable support group, resolving complex production issues, and driving automation.

The candidate should be ready to operate remotely with occasional office visits as required by the client. The position emphasizes hands-on technical leadership across Java, Kubernetes, React, and CI/CD, plus strong communication with senior stakeholders.

Qualifications

• Proven record of team leadership in a support environment.
• Working knowledge and experience with Java, Kubernetes and front end tech such as React.
• Willingness to execute on support issues while building out the function and automating repeat resolutions.
• Ability to dive in and resolve issues or coordinate response to resolution.
• Knowledge of SDLC and related tools; AWS knowledge is an advantage.

Responsibilities

• Provide L3 support for complex production issues, including deep analysis and end-to-end validation.
• Perform Root Cause Analysis and implement permanent corrective actions.
• Manage incident lifecycle, escalation, and post-resolution follow-ups.
• Support SDLC operations, CI/CD pipelines, and release validation.
• Improve automation and monitoring to increase reliability and reduce risk.
• Mentor junior team members and drive process improvements.

Skills

Leadership

Java

Kubernetes

React

CI/CD

Communication

Linux

Tools

Docker

Jenkins

Git

GitLab

Maven

CVS

SVN

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a L3 Java Support Consultant to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Support lead 1

Experience

-10 to15 years

Mode of work

As of now it is remote (But whenever client ask, candidate should be able to come to office )

Interview process

virtual call on Zoom

LEAD Job Descriptions

• A hands on team lead is required to provide oversight and leadership in the Controls Engineering Space.
• Investigate and drive support resolution with senior internal clients and stakeholders. Serve as point of escalation for support issues.
• Manage the day to day operations of the teams and ensures SLOS and customer service levels are met.
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
• Manage escalations and incidents – directing the team and updating stakeholders. Able to ‘dive in’ to resolve issues.
• Managing staff rotas schedules and vacation planning
• Strong and confident communicator
• Engage with Stakeholders to assess needs and provide monthly reporting
• Ensure team are following standard processes and monitoring performance.
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues
• Continuously improve processes and systems to increase reliability and reduce risk.
• Influence and suggest improvements on roadmap for enhancing Controls Engineering client experience.

Key criteria

• Must have a proved record of team leadership in a support environment.
• Must have working knowledge and experience with Java, Kubernetes and front end tech such as REACT
• Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
• Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.
• AWS knowledge is an advantage.
• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels.
• Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
• work experience on SDLC, LINUX system platforms.
• Good Knowledge of CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.

Production Support & Incident Management

• Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end validation.
• Perform detailed Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.
• Manage incident lifecycle, including outage communication, tracking, escalation, and post-resolution follow-ups.
• Ensure adherence to SLA commitments with a strong focus on reducing recurring incidents.

Application Support

• Support Software Delivery Lifecycle (SDLC) operations, including code compilation, builds, artifact management, and software distribution.
• Troubleshoot issues related to CI/CD pipelines, repositories, and build systems.
• Create and maintain CI/CD pipelines (Jenkins, GitLab, Azure DevOps) and ensure build stability.
• Validate releases to minimize production risks and rollback scenarios.

Infrastructure & Automation

• Provide infrastructure and platform support across Linux-based environments.
• Automate repetitive operational tasks using Shell, Python\Java, or Perl scripting.
• Support configuration management and automation tools such as Chef, Puppet, Ansible.
• Improve system efficiency by developing automation solutions for provisioning, monitoring, and operational workflows.

Monitoring, Performance & Reliability

• Utilize tools like Splunk for log analysis, monitoring, and troubleshooting.
• Continuously focus on performance tuning, scalability, and system optimization.
• Identify trends, defects, and system inefficiencies to drive proactive improvements.

Database & Systems Expertise

• Work with relational databases (Oracle, DB2, MS SQL, Sybase) and write optimized SQL queries.
• Support application servers and middleware such as Apache, Tomcat.
• Manage job scheduling and batch processing using tools like Autosys/CRON.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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