L3 Engineer - Wifi

Jio; Mumbai; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A leading telecommunications company is seeking an L3 Wifi Engineer to manage and optimize Wi-Fi networks. This role involves monitoring network performance, providing client support, maintaining network hardware, and ensuring compliance with data security regulations. Candidates should have a Bachelor's Degree in a relevant field, along with advanced knowledge of Wi-Fi technologies and strong problem-solving skills. This position is based in Mumbai.

Qualifications

• Degree in Computer Science or related field required.
• Knowledge of network management tools is essential.
• Must have strong problem-solving abilities.

Responsibilities

• Monitor Wi-Fi networks for performance issues.
• Provide support for Wi-Fi configuration and access.
• Perform updates on network hardware and software.
• Assist with installation of Wi-Fi hardware.
• Analyze network traffic for optimization.
• Maintain documentation for network configurations.
• Train users on effective network resource use.
• Ensure compliance with data security regulations.

Skills

Strong problem-solving skills

Excellent communication skills

Customer service skills

Knowledge of networking protocols

Advanced knowledge in Wi-Fi technologies

Education

Bachelor’s Degree in Computer Science, Information Technology, or related field

Tools

Network diagnostic tools

Wi-Fi management software

Job description

Role

L3 Wifi Engineer

Location

Mumbai

Responsibilities

• Network Monitoring and Troubleshooting: Continuously monitor managed Wi-Fi networks to ensure optimal performance and quick resolution of any issues. Use diagnostic tools to troubleshoot network problems and perform root cause analysis on connectivity or performance issues.
• Client Support: Provide direct support to clients for all Wi-Fi related issues, including configuration, authentication, network access, and consistent performance. Respond to customer inquiries in a timely and professional manner.
• System Maintenance: Perform regular updates and maintenance on network hardware (like routers, switches, and access points) and software to ensure security and efficiency. This includes applying patches and upgrading systems as necessary.
• Installation and Configuration: Assist with the installation and configuration of Wi-Fi hardware and management software. Set up user accounts, permissions, and access controls according to security policies.
• Performance Optimization: Analyze network traffic, usage patterns, and client feedback to optimize the performance and scalability of Wi-Fi networks. Make recommendations for enhancements and upgrades to improve overall service quality.
• Documentation: Maintain comprehensive documentation regarding network configurations, processes, and service records. This documentation should be regularly updated and available for audits and compliance checks.
• Training and Guidance: Provide training and guidance to users on how to utilize network resources effectively. Create user manuals and FAQ resources for client reference.
• Security Compliance: Ensure all managed Wi-Fi networks comply with relevant laws and regulations regarding data security and privacy. Implement and manage network security tools and protocols, such as firewalls, VPNs, and encryption technologies.

Qualifications for L3 engineer

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Knowledge of network diagnostic, monitoring, and management tools.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and customer service skills.
• Advance knowledge in network management and support, specifically with Wi-Fi technologies.
• Strong understanding of networking protocols (e.g., TCP/IP, DHCP) and an advanced understanding of Wi-Fi standards (IEEE 802.11).

Certifications

• Certified Wireless Network Administrator (CWNA) / Cisco Certified Network Associate – Wireless (CCNA Wireless) Or Equivalent